Fixed Operations Director | Commission Based - Tonkin Hillsboro Ford
About The Position
If you're a proven Fixed Operations leader who knows how to drive profitability, elevate customer satisfaction, and build high-performing service and parts teams, Tonkin Hillsboro Ford offers the opportunity to lead one of the region's premier Ford dealerships. We're seeking a strategic, hands-on Fixed Operations Director who can take our service, parts, and customer experience operations to the next level while developing a culture of accountability, performance, and exceptional guest service. The Fixed Operations Director is responsible for the overall leadership, performance, and profitability of the Service, Parts, and Warranty departments. This executive-level position works closely with dealership leadership to drive revenue growth, optimize operations, develop team members, and ensure an outstanding customer experience. The ideal candidate brings a strong track record of fixed operations success, deep automotive industry knowledge, and a passion for coaching teams to achieve exceptional results.
Requirements
- 7+ years of automotive fixed operations leadership experience
- Previous experience managing Service and Parts departments within a dealership environment
- Proven success driving department profitability and operational performance
- Strong financial acumen with the ability to analyze departmental statements and KPIs
- Exceptional leadership, coaching, and team-building abilities
- Strong customer service and conflict resolution skills
- Experience developing and implementing process improvements
- Excellent communication and organizational skills
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Nice To Haves
- Ford dealership experience preferred
Responsibilities
- Provide overall leadership and strategic direction for Service, Parts, and Warranty operations
- Drive department profitability while maintaining exceptional customer satisfaction scores
- Develop and execute plans to increase labor sales, parts sales, retention, and effective labor rates
- Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement
- Recruit, train, coach, and develop managers, advisors, technicians, and support staff
- Ensure compliance with manufacturer standards, dealership policies, and regulatory requirements
- Partner with dealership leadership to establish annual budgets and operational goals
- Improve departmental efficiency, productivity, and customer retention initiatives
- Oversee warranty administration and ensure accurate processing and reimbursement
- Foster a culture centered on accountability, teamwork, employee development, and customer service excellence
- Maintain strong relationships with Ford representatives and vendor partners
- Implement best practices that improve profitability, workflow, and overall customer experience
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
