Fixed Operations Director | Commission Based - Tonkin Hillsboro Ford
About The Position
Tonkin Hillsboro Ford is seeking a strategic, hands-on Fixed Operations Director to lead one of the region's premier Ford dealerships. This executive-level position is responsible for the overall leadership, performance, and profitability of the Service, Parts, and Warranty departments. The role involves working closely with dealership leadership to drive revenue growth, optimize operations, develop team members, and ensure an outstanding customer experience. The ideal candidate has a strong track record of fixed operations success, deep automotive industry knowledge, and a passion for coaching teams to achieve exceptional results.
Requirements
- 7+ years of automotive fixed operations leadership experience
- Previous experience managing Service and Parts departments within a dealership environment
- Proven success driving department profitability and operational performance
- Strong financial acumen with the ability to analyze departmental statements and KPIs
- Exceptional leadership, coaching, and team-building abilities
- Strong customer service and conflict resolution skills
- Experience developing and implementing process improvements
- Excellent communication and organizational skills
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Nice To Haves
- Ford dealership experience preferred
Responsibilities
- Provide overall leadership and strategic direction for Service, Parts, and Warranty operations
- Drive department profitability while maintaining exceptional customer satisfaction scores
- Develop and execute plans to increase labor sales, parts sales, retention, and effective labor rates
- Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement
- Recruit, train, coach, and develop managers, advisors, technicians, and support staff
- Ensure compliance with manufacturer standards, dealership policies, and regulatory requirements
- Partner with dealership leadership to establish annual budgets and operational goals
- Improve departmental efficiency, productivity, and customer retention initiatives
- Oversee warranty administration and ensure accurate processing and reimbursement
- Foster a culture centered on accountability, teamwork, employee development, and customer service excellence
- Maintain strong relationships with Ford representatives and vendor partners
- Implement best practices that improve profitability, workflow, and overall customer experience
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
