Fixed Operations Director

Angela Krause Ford • Alpharetta, GA

2d • Onsite

About The Position

Angela Krause Ford Lincoln is seeking an accomplished, results-driven Fixed Operations Director to lead and elevate a high-volume Service and Parts operation with significant growth potential. Angela Krause Ford Lincoln is part of Krause Auto Group, a well-established and growing automotive dealership group with 30 dealerships located across Georgia, South Carolina, North Carolina, Florida & Texas. This is an opportunity for an experienced Fixed Operations Director who has successfully led large dealership operations, built high-performing teams, driven profitability, and developed a culture of accountability and excellence. The operation has the people, infrastructure, and market opportunity to become one of the premier Ford service organizations in the country, and requires a strong leader to capitalize on that potential. The Fixed Operations Director will have full responsibility for Service, Parts, Mobile Service, Ford Pro Elite Commercial Service Center and Fixed Operations profitability. This individual will work closely with dealership and corporate leadership to develop and execute strategies that improve operational performance, customer retention, employee development, and financial results. The successful candidate will be a hands-on leader who is comfortable holding teams accountable, coaching managers, implementing process improvements, and driving measurable business outcomes.

Requirements

• Previous Fixed Operations Director experience in a franchised automotive dealership environment
• Proven success leading both Service and Parts operations
• Experience managing large-volume dealership operations with significant revenue and employee responsibility
• Strong financial management skills, including budgeting, forecasting, and fixed operations statement analysis
• Demonstrated history of improving profitability, productivity, customer retention, and operational performance
• Proven ability to build strong management teams and develop future leaders
• Deep understanding of dealership fixed operations processes, OEM compliance, warranty administration, and customer experience
• Only experienced Fixed Operations Directors or senior fixed operations leaders with a demonstrated record of success managing large dealership operations will be considered.

Nice To Haves

• Ford dealership experience strongly preferred
• CDK and Xtime experience recommended
• Multi-store or large-scale fixed operations leadership experience
• Strong understanding of technician recruiting, retention, and workforce development programs
• Exceptional leadership, communication, organizational, and problem-solving skills

Responsibilities

• Provide leadership and strategic direction for all Service, Parts, Mobile Service and Commercial Service Center operations
• Drive improvements in profitability, productivity, efficiency, and customer satisfaction
• Build and maintain a culture focused on accountability, execution, development, and continuous improvement
• Recruit, develop, and retain top-performing managers, advisors, technicians, and parts personnel
• Improve key performance metrics including Effective Labor Rate (ELR), Hours Per Repair Order (HPRO), Technician Productivity, Efficiency, Customer Pay Sales, CSI, and Parts Performance
• Lead monthly business reviews, financial statement analysis, budgeting, forecasting, and expense management
• Ensure compliance with all OEM programs, warranty requirements, and operational standards
• Develop and execute long-term growth strategies that increase department performance and dealership profitability
• Partner with dealership and corporate leadership to achieve operational and financial objectives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed