Fixed Operations Director | Knoxville, TN

Element Partners • Knoxville, TN

2d • Onsite

About The Position

Element Automotive Partners is seeking a motivated and experienced Fixed Operations Director to join our team in Knoxville, TN. The ideal candidate will have a strong background in high volume Ford service operations and a drive to lead and optimize our service department. This role is perfect for someone with 5-7 years of experience who is eager to develop their leadership skills and contribute to our mission of providing exceptional service.

Requirements

• 5-7 years of experience in automotive service or service management.
• Experience with high volume Ford service operations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to build rapport with customers and understand their needs.
• A proactive and results-driven approach to service management.
• Commitment to providing high-quality service and customer satisfaction.

Responsibilities

• Oversee the daily operations of the service department to ensure efficiency and profitability.
• Lead and mentor a team of service advisors and technicians to achieve service excellence.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Monitor and analyze service department performance metrics to identify areas for improvement.
• Stay informed about the latest automotive service techniques and industry trends.
• Collaborate with other departments to ensure seamless service delivery and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed