Automotive Fixed Operations Director
About The Position
Ken Garff Cheyenne is looking for an experienced Fixed Operations Director to lead the service departments at our three stores: Ford, Toyota and Hyundai, about 1,700 repair orders a month combined. Each store has a service manager who owns the department. The opportunity is in the fundamentals that separate a good shop from a great one, and the person who closes that gap will be paid on the result. The Fixed Operations Director is responsible for creating lifetime customers by delivering an unsurpassed service experience at Ken Garff Ford, Toyota and Hyundai of Cheyenne. Leads the three Service Managers and is accountable for the profitability, productivity, efficiency and customer satisfaction of all three service departments, and for supporting the three parts departments in partnership with the Parts Director. Reports to the General Manager.
Requirements
- 7+ years leading dealership fixed operations, with at least 3 as a Service Director, Fixed Operations Director or multi-store Service Manager
- A proven record of growing customer pay gross, labor rate and technician productivity, and of building managers, with numbers you can show
- Fluency in a dealership financial statement: budgets, forecasts, variance and expense control
- Warranty and OEM program experience; Ford, Toyota or Hyundai background a plus
- A direct, respectful and calm leadership style; you address problems promptly and in person
- Advanced computer skills; DMS experience (Dealertrack, CDK or similar)
- A valid driver's license and a good driving record, per company standards; references upon request
- High School diploma or equivalent, college degree preferred
- Thorough knowledge of automobiles and repair work
- Computer experience including a dealership management system
- Valid driver's license with good driving record
- Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.
Nice To Haves
- Ford, Toyota or Hyundai background a plus
Responsibilities
- Own the service results of all three dealerships: gross, net, the annual budgets and the monthly department reviews
- Lead, coach and develop the three Service Managers so each one runs their own department, presents their own numbers and hits their own documented monthly plan
- Drive shop performance at every store: effective labor rate, hours per repair order, technician efficiency, inspection completion, tires and commodities, and customer retention
- Keep Ford, Toyota and Hyundai customer survey scores at or above objective and handle escalated customer, employee and operational situations
- Serve as the primary liaison with Ford, Toyota and Hyundai factory representatives: warranty compliance, programs, training and certification
- Support the three Parts Departments in partnership with our Parts Director, so parts grows with service throughput
- Lead technician recruiting and retention, the apprentice pipeline, and shop safety and regulatory compliance at all three stores
- Prepare and administer an annual operating budget for each service department
- Comply with federal, state and local regulations affecting service operations, such as hazardous waste disposal and OSHA right-to-know
- Maintain reporting systems required by general management and the manufacturers
- Attend Company and Management meetings
- Directly manage the three Service Managers and, through them, the service department staff at three dealerships
- Carry out management responsibilities in accordance with the Company's policies and applicable laws including: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Other duties as assigned
Benefits
- Paid Time Off
- 401k with Company match
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Year-end bonus program for all employees (Garff Giveback)
- Employee discounts on Vehicle Purchase, Parts, Service and More!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
