Automotive Fixed Operations Director

Ken Garff • Cheyenne, WY

2d • Onsite

About The Position

Ken Garff Cheyenne is looking for an experienced Fixed Operations Director to lead the service departments at its three stores: Ford, Toyota and Hyundai. The departments are profitable and growing. This role is an opportunity to improve the fundamentals that separate a good shop from a great one. The Fixed Operations Director is responsible for creating lifetime customers by delivering an unsurpassed service experience at Ken Garff Ford, Toyota and Hyundai of Cheyenne. Leads the three Service Managers and is accountable for the profitability, productivity, efficiency and customer satisfaction of all three service departments, and for supporting the three parts departments in partnership with the Parts Director. Reports to the General Manager.

Requirements

• 7+ years leading dealership fixed operations, with at least 3 as a Service Director, Fixed Operations Director or multi-store Service Manager
• A proven record of growing customer pay gross, labor rate and technician productivity, and of building managers, with numbers you can show
• Fluency in a dealership financial statement: budgets, forecasts, variance and control
• Warranty and OEM program experience
• Advanced computer skills; DMS experience (Dealertrack, CDK or similar)
• A valid driver's license and a good driving record, per company standards
• References upon request
• Applicants must be 18 years or older and be authorized to work in the U.S.
• Professional appearance
• Thorough knowledge of automobiles and repair work
• Computer experience including a dealership management system

Nice To Haves

• Ford, Toyota or Hyundai background a plus
• College degree preferred

Responsibilities

• Own the service results of all three dealerships: gross, net, the annual budgets and the monthly department reviews
• Lead, coach and develop the three Service Managers so each one runs their own department, presents their own numbers and hits their own documented monthly plan
• Drive shop performance at every store: effective labor rate, hours per repair order, technician efficiency, inspection completion, tires and commodities, and customer retention
• Keep Ford, Toyota and Hyundai customer survey scores at or above objective and handle escalated customer, employee and operational situations
• Serve as the primary liaison with Ford, Toyota and Hyundai factory representatives: warranty compliance, programs, training and certification
• Support the three Parts Departments in partnership with our Parts Director, so parts grows with service throughput
• Lead technician recruiting and retention, the apprentice pipeline, and shop safety and regulatory compliance at all three stores
• Prepare and administer an annual operating budget for each service department
• Comply with federal, state and local regulations affecting service operations, such as hazardous waste disposal and OSHA right-to-know
• Maintain reporting systems required by general management and the manufacturers
• Attend Company and Management meetings
• Directly manage the three Service Managers and, through them, the service department staff at three dealerships
• Carry out management responsibilities in accordance with the Company's policies and applicable laws including: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Other duties as assigned

Benefits

• Earnings of $240,000 to $340,000+ per year: base salary plus performance pay tied to campus results
• Great culture and real career growth with one of the largest family owned dealer groups
• Paid Time Off
• 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED