Fitting Room Specialist

Scheels•Springfield, IL

1d•Onsite

About The Position

Scheels is seeking a Fitting Room Specialist to join their team. This role is crucial in delivering a personalized customer experience by managing fitting rooms, assisting customers, and maintaining a clean and organized environment. The specialist will also handle customer inquiries, learn product knowledge, and partner with sales associates to ensure customer satisfaction.

Requirements

High school diploma or general education degree (GED); 1-3 months of related experience or training; or equivalent combination of education and experience.
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Must be flexible to work assigned schedule between 5p.m. and 9p.m., Monday through Friday and 9:00 am to 9:00 pm Saturday, 10a.m. and 6p.m., Sunday.
Schedule may include varied hours, evenings, weekends, and holidays, must be available a minimum of every other weekend.

Responsibilities

Greet customers, check customers in and out of rooms, while monitoring the amount of merchandise the customer has in the fitting room
Prepares merchandise (buttons, zips, etc.) to return to the selling floor
Answer all incoming calls in a friendly, professional, and pleasant disposition
Learn product knowledge to assist customers and partner effectively with sales associates
Be knowledgeable to answer questions concerning location, price, and use of merchandise, and direct customers to the correct associate when necessary
Maintain a clean, safe, and organized fitting room environment