Fitness & Wellness Manager

Heimat•Los Angeles, CA

1d•$95,000 - $105,000•Onsite

About The Position

We are seeking an enthusiastic and service-driven Fitness & Wellness Manager to support member inquiries, tours, and onboarding at HEIMAT. This role is responsible for delivering a seamless, world-class concierge and lifestyle experience throughout the entire membership journey while upholding the brand's luxury standards.

Requirements

Current national certification; CPR/AED and First Aid required
5–10 years of experience in Personal Training and programming
Minimum 3 years of leadership experience (fitness leadership preferred)
Proven ability to drive financial and sales performance
Strong business acumen and operational leadership skills
Experience leveraging technology to enhance member engagement and training outcomes
Demonstrated ability to build and maintain high-performing teams
Excellent interpersonal, communication, and organizational skills
Strong attention to detail and ability to manage high-volume communications
Passion for the fitness and wellness industry

Nice To Haves

Bachelor’s degree preferred (Kinesiology, Exercise Science, or Sports Management)

Responsibilities

Serve as the primary point of contact for prospective and current clients via email ([email protected]) and in person
Manage client pipelines, including new member onboarding and tracking
Coordinate responsibilities with co-managers (where applicable) under the guidance of Personal Training leadership
Schedule and oversee new member fitness assessments
Support programming oversight and client coverage
Lead onboarding processes for new hires, including operational and sales training
Audit, manage, and reconcile training session pipelines on a daily, weekly, and pay-period basis
Oversee and execute bi-weekly payroll processes and communication
Ensure compliance with Personal Training certifications (CPR, licensure, etc.)
Coach trainers on sales performance and business development
Drive lead generation efforts and support trainer revenue growth strategies
Establish and support goals tied to club events, including post-event follow-up
Facilitate monthly or bi-monthly department meetings/forums
Develop and maintain SOPs, ensuring consistency in operational execution
Support trainers with financial planning related to compensation structures
Act as Duty Manager as needed, ensuring operational excellence across departments
Oversee trainer performance, scheduling, and monthly business projections
Conduct regular business management meetings to support trainer development
Partner with Membership Advisors to drive personal training sales and bookings
Monitor business trends and implement improvements to performance and retention
Support development of digital training platforms and educational initiatives
Foster collaboration across departments to enhance the member experience
Participate in hiring, onboarding, and performance management processes
Promote a high-performance, service-oriented team culture aligned with brand standards
Communicate with spa clients regarding bookings, feedback, and service recovery
Monitor satisfaction levels and continuously enhance the member wellness experience
Ensure alignment with HEIMAT's luxury service standards while maintaining financial performance
Oversee hiring and staffing of the Spa team
Lead onboarding for new Spa team members
Manage bi-weekly payroll for the Spa department
Reconcile vendor POS and ensure timely invoice payments (Net 30 terms)
Manage inventory ordering in partnership with the Spa Supervisor
Oversee spa equipment maintenance, safety standards, and scheduling operations
Act as Duty Manager when needed
Lead recruitment, onboarding, training, and development of Spa team members
Implement upselling strategies to enhance member experience and revenue
Partner with brand stakeholders and leadership to develop wellness programming, events, and packages
Support strategic development of a luxury boutique spa business model
Utilize technology and market insights to enhance service offerings and member engagement
Foster a collaborative and elevated team culture aligned with brand expectations