Fitness & Wellness Manager

HeimatLos Angeles, CA
$95,000 - $105,000Onsite

About The Position

We are seeking an enthusiastic and service-driven Fitness & Wellness Manager to support member inquiries, tours, and onboarding at HEIMAT. This role is responsible for delivering a seamless, world-class concierge and lifestyle experience throughout the entire membership journey while upholding the brand's luxury standards.

Requirements

  • Current national certification; CPR/AED and First Aid required
  • 5–10 years of experience in Personal Training and programming
  • Minimum 3 years of leadership experience (fitness leadership preferred)
  • Proven ability to drive financial and sales performance
  • Strong business acumen and operational leadership skills
  • Experience leveraging technology to enhance member engagement and training outcomes
  • Demonstrated ability to build and maintain high-performing teams
  • Excellent interpersonal, communication, and organizational skills
  • Strong attention to detail and ability to manage high-volume communications
  • Passion for the fitness and wellness industry

Nice To Haves

  • Bachelor’s degree preferred (Kinesiology, Exercise Science, or Sports Management)

Responsibilities

  • Serve as the primary point of contact for prospective and current clients via email ([email protected]) and in person
  • Manage client pipelines, including new member onboarding and tracking
  • Coordinate responsibilities with co-managers (where applicable) under the guidance of Personal Training leadership
  • Schedule and oversee new member fitness assessments
  • Support programming oversight and client coverage
  • Lead onboarding processes for new hires, including operational and sales training
  • Audit, manage, and reconcile training session pipelines on a daily, weekly, and pay-period basis
  • Oversee and execute bi-weekly payroll processes and communication
  • Ensure compliance with Personal Training certifications (CPR, licensure, etc.)
  • Coach trainers on sales performance and business development
  • Drive lead generation efforts and support trainer revenue growth strategies
  • Establish and support goals tied to club events, including post-event follow-up
  • Facilitate monthly or bi-monthly department meetings/forums
  • Develop and maintain SOPs, ensuring consistency in operational execution
  • Support trainers with financial planning related to compensation structures
  • Act as Duty Manager as needed, ensuring operational excellence across departments
  • Oversee trainer performance, scheduling, and monthly business projections
  • Conduct regular business management meetings to support trainer development
  • Partner with Membership Advisors to drive personal training sales and bookings
  • Monitor business trends and implement improvements to performance and retention
  • Support development of digital training platforms and educational initiatives
  • Foster collaboration across departments to enhance the member experience
  • Participate in hiring, onboarding, and performance management processes
  • Promote a high-performance, service-oriented team culture aligned with brand standards
  • Communicate with spa clients regarding bookings, feedback, and service recovery
  • Monitor satisfaction levels and continuously enhance the member wellness experience
  • Ensure alignment with HEIMAT's luxury service standards while maintaining financial performance
  • Oversee hiring and staffing of the Spa team
  • Lead onboarding for new Spa team members
  • Manage bi-weekly payroll for the Spa department
  • Reconcile vendor POS and ensure timely invoice payments (Net 30 terms)
  • Manage inventory ordering in partnership with the Spa Supervisor
  • Oversee spa equipment maintenance, safety standards, and scheduling operations
  • Act as Duty Manager when needed
  • Lead recruitment, onboarding, training, and development of Spa team members
  • Implement upselling strategies to enhance member experience and revenue
  • Partner with brand stakeholders and leadership to develop wellness programming, events, and packages
  • Support strategic development of a luxury boutique spa business model
  • Utilize technology and market insights to enhance service offerings and member engagement
  • Foster a collaborative and elevated team culture aligned with brand expectations

Benefits

  • Complimentary membership to John Reed
  • 30% discount on food, beverages, and club services at HEIMAT
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