Fitness & Wellness Coordinator

Synchrony • Stamford, CT

1d • $24 - $30

About The Position

The Fitness & Wellness Coordinator is the primary point of contact for the Stamford Hub Fitness Center, delivering a professional, premium service consistent with a best-in-class corporate amenity. The role combines front desk operations, facility oversight, member engagement, and wellness programming support to provide employees with a high-quality experience.

The position also manages The Shop at Synchrony, the Stamford Hub corporate store. Responsibilities include staffing the store on-site one or two days per week, overseeing merchandise and inventory, processing transactions, coordinating with vendors, and supporting promotions and employee shopping events. The role gathers and shares member and employee feedback and operational insights with the Stamford Hub Leadership Team.

Requirements

• At least 2 years of experience in a premium hospitality, fitness, or customer service environment.
• CPR/AED certification.
• Professional presence and strong interpersonal and communication skills.
• Proficiency with scheduling or booking platforms and basic Microsoft Office tools.
• Demonstrated ability to coordinate effectively across teams and stakeholders.
• Reliability, attention to detail, and ability to maintain professionalism under pressure.
• Must be at least 18 years old.
• Must have a high school diploma or equivalent.
• Must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of onboarding.
• Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the United States is required; employment visa sponsorship is not available.

Nice To Haves

• Personal Training Certification or a related fitness certification.
• Experience at a premium fitness brand or in a high-end hospitality environment.
• Strong attention to detail and facility presentation standards.

Responsibilities

• Oversee daily opening and closing procedures for the Stamford Hub Fitness Center.
• Manage front desk operations, welcome employees and guests, check members in, and maintain a professional service standard.
• Manage class and equipment bookings, resolve scheduling conflicts, and anticipate member needs.
• Monitor the fitness floor and respond to members’ questions and needs.
• Start, monitor, and close virtual class sessions, supporting virtual instructors as needed.
• Conduct InBody readings and other offered member wellness assessments.
• Restock and maintain towels, water, amenities, and supplies, keeping the facility well-stocked and presentation ready.
• Coordinate with the Stamford Hub Facilities Manager on maintenance, equipment issues, and day-to-day facility upkeep.
• Partner with the Fitness Center Manager and Associate on class scheduling, instructor coordination, and programming logistics.
• Provide information about class schedules, instructors, amenities, and facility policies.
• Lead new member onboarding and orientation.
• Resolve operational issues efficiently and escalate issues to the Facilities Manager when needed.
• Collect member feedback and share insights with the Stamford Hub Leadership Team.
• Support wellness programming, special events, and engagement initiatives with the Stamford Hub Leadership Team and Workplace Experience Leader.
• Maintain accurate attendance, incident, feedback, and inventory records.
• Manage The Shop at Synchrony, including stocking and maintaining inventory.
• Staff The Shop at Synchrony on-site one or two days per week to support sales.
• Collect employee feedback on merchandise, pricing, store hours, and the shopping experience, and share sales trends and recommendations with the Stamford Hub Leadership Team.
• Process in-person transactions and maintain accurate sales records.
• Monitor stock levels and coordinate replenishment based on demand.
• Receive, verify, organize, and display merchandise.
• Maintain visual merchandising and presentation standards.
• Conduct routine inventory counts and reconcile discrepancies.
• Coordinate seasonal product launches, promotions, and employee shopping events.
• Manage special orders, exchanges, and employee inquiries.
• Partner with approved vendors on product availability, delivery schedules, and order issues.
• Track sales, inventory movement, and product feedback to identify trends.
• Maintain store procedures, pricing information, and product documentation.
• Keep merchandise and storage areas organized, secure, and presentation ready.
• Escalate operational, payment, or inventory concerns to the appropriate partner.

Benefits

• Eligible for an annual bonus based on individual and company performance.
• Flexible work arrangement with the option to work from home near a Hub or work from an office, with required in-person engagement activities at the nearest Hub.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED