Fitness Trainer
About The Position
The Fitness Trainer is responsible for creating a positive member experience through fitness knowledge and support. The role includes conducting the Planet Fitness PE@PF program, consulting with members about fitness goals, and providing instruction on safe and proper equipment use. The Fitness Trainer also creates bi-weekly exercise updates, meets class requirements based on club size and member traffic, and assists with front desk activities such as member check-in, sign-ups, tours, phone inquiries, and responding to member concerns. Excel Fitness is a Planet Fitness franchise group based in Austin, Texas, with more than 90 clubs across six states. The company describes opportunities for career growth as it continues to open new clubs. Team Players are responsible for providing excellent customer service and maintaining a positive member experience and clean facilities. In-club safety and cleaning protocols include mask requirements, equipment and facility sanitation, touch-less check-in, and promoting safe distances.
Requirements
- Passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability.
- Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers.
- Strong listening skills and the ability to empathize and problem solve.
- Ability to demonstrate diplomacy and use appropriate behavior and language.
- Current CPR Certification required.
- Nationally Certified Training Certificate required.
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
Responsibilities
- Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule.
- Consult with members regarding their fitness goals and instruct them on how to properly and safely use equipment.
- Create bi-weekly updates consisting of a variety of exercises.
- Meet class requirements based on club size and member traffic.
- Assist with front desk activities, including answering phones and assisting callers with questions.
- Check members into the system.
- Sign up new members.
- Take prospective members on tours.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
- Help create a positive member experience through fitness knowledge, customer service, and cleanliness.
Benefits
- Financial wellness benefit, MyFlexPay.
- Free Planet Fitness Black Card Membership for every Team Player.
- Free and confidential access to counseling resources through the Employee Assistance Program (EAP).
- Paid Time Off (PTO) for eligible Team Players.
- Paid parental leave for eligible Team Players.
- Health insurance benefits for eligible Team Players.
- Paid leave for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
