Fitness Receptionist

Associa•Indio, CA

4d•Onsite

About The Position

The Fitness Receptionist is responsible for supporting the daily operations of the fitness center and sports facilities. This role serves as the primary point of contact for members and guests, delivering excellent customer service while handling front desk tasks such as check-ins, managing phone and email communications, processing registrations and payments, and scheduling. The Fitness Receptionist also assists in maintaining membership records, promoting programs and services, and ensuring a clean, organized, and welcoming environment. This position plays a key role in upholding facility policies and supporting staff and members to ensure the smooth running of daily operations.

Requirements

Ability to interpret verbal and/or written instructions at a proficient level.
Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
Ability to self-motivate, be proactive, detail-oriented, and successfully function as part of a team.
Knowledge of company policies, procedures, and forms.
Must be able to prioritize, manage time, and meet deadlines.
Must be able to work effectively with others in person and in group settings.
Must be able to communicate effectively and professionally on the phone, email, and in-person.
Must be able to operate general office equipment (copier, fax, phone systems, etc.).
Professional customer service skills.
High School Diploma or GED Required
At least one year of directly related or closely related experience.

Nice To Haves

Direct experience highly considered

Responsibilities

Support daily operations of the fitness centers, including covering vacant shifts as needed.
Provide excellent customer service by greeting residents and guests, answering phones, and responding to emails.
Assist members with the reservation system, including booking, modifying, and canceling appointments, classes, and facility reservations.
Complete administrative tasks and reports as assigned.
Assist with reconciling daily sales and processing payments.
Ensure opening and closing procedures are properly followed.
Conduct routine walk-throughs of the fitness centers to ensure cleanliness, organization, and operational standards are maintained.
Report equipment, maintenance, or safety concerns promptly.
Maintain a professional standard of service, appearance, hygiene, and behavior.
Address resident questions, concerns, and minor conflicts in a friendly and cooperative manner, referring issues to the Fitness Director when necessary.
Assist with promoting fitness programs, workshops, and special events.
Submit incident reports (including workers’ compensation) to the Director promptly.
Ensure all facility rules, regulations, and policies are followed.
Perform other duties as assigned by management.