Fitness Program Manager

HealthFitness•Richardson, TX

3d•Onsite

About The Position

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities. About the role Fitness Program Manager | Richardson, TX | No weekends | Full benefits Launch your fitness leadership career as a full‑time Fitness Program Manager in Richardson, TX. In this hands‑on role, you’ll manage and grow an onsite fitness program, build strong member relationships, and gain meaningful leadership experience while continuing to grow your career with HealthFitness. Highlights Monday–Friday schedule (40 hours/week), combination of opening, closing, and midday shifts between 5:30am–7:00pm (facility closes at 4:00pm on Fridays) No weekends Comprehensive benefits package including medical, dental, vision, 401(k) with company match, PTO, paid holidays, free continuing education credits, certification and tuition reimbursement, and more! Responsible for managing and directing all operational aspects of an on-site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of programs and services. Also responsible for contract compliance; development of and adherence to the strategic business plan; staff supervision, training, and development; design and facilitation of a variety of health &fitness programs; and various administrative duties including developing outcomes focused management reports. Key Accountabilities Manages all program activities in accordance with HealthFitness operational, quality, safety, and service standards. Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives. Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures. May leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status. Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced. Directs the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate. Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives. Manages all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements. Conducts informal safety checks daily and performs routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines. Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction. Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues. In conjunction with Director Program Management & Engagement, introduces new HealthFitness programs, products, and services to the client. Other duties as needed/assigned.

Requirements

Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, current certifications, and experience.
2+ years’ related industry experience.
Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. (Note: certification must have an in-person component and not 100% online/OSHA compliant).
Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA; if not current, will be required within 3 months of hire.
NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency; if not current, will be required within 3 months of hire.
Ability to lead, manage and operate a fitness center.
Strong interpersonal and customer service skills including the ability to motivate others.
Ability to effectively organize and prioritize work demands.
Computer proficiency in MS Office including at minimum Word, Excel, and Outlook.

Nice To Haves

Additional commission opportunities for someone with an industry recognized and HealthFitness approved Personal Trainer certification.

Responsibilities

Manages all program activities in accordance with HealthFitness operational, quality, safety, and service standards.
Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives.
Prepares and manages operating budget.
Ensures expenditures are made in accordance with applicable policies and procedures.
May leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status.
Ensures contract compliance.
Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
Directs the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.
Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives.
Manages all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements.
Conducts informal safety checks daily and performs routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines.
Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction.
Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues.
In conjunction with Director Program Management & Engagement, introduces new HealthFitness programs, products, and services to the client.
Other duties as needed/assigned.