Fitness Manager

Arch Amenities Group • Johnston, RI

5h • Onsite

About The Position

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service. The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience. The Fitness Manager supports the daily operations of the fitness department, helping ensure a high-quality member experience, strong team performance, and achievement of club revenue goals. This role combines leadership, customer service, sales support, and hands-on involvement in fitness programming. The Fitness Manager manages and oversees the daily operations and programming of the facility.

Requirements

• Bachelor's degree in Health, Fitness, Business Management, or a related field
• Current Personal Training and/or Group Fitness certification (ACE, NASM, AFAA, ACSM, etc.)
• CPR and First Aid certifications (or willingness to obtain upon hire)
• 2-3+ years of supervisory experience in a fitness or health club environment
• Proven ability to manage staff, create schedules, and lead diverse teams
• Strong financial acumen and ability to manage departmental budgets
• Experience with strategic planning, marketing, and program development
• Excellent customer service, organizational, and written/verbal communication skills
• Proficient in Microsoft Office and facility management software
• Energetic, enthusiastic, and motivational with a hands-on leadership style
• Ability to work a flexible schedule including evenings, weekends, and holidays as needed
• Strategic planning, membership marketing and sales, employee supervision and training, fitness/health promotion, programming, and financial management skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Effective leadership skills and strong work ethic
• Proficient in appropriate computer skills and office equipment
• Available to work nights, weekends, and holidays

Nice To Haves

• Prior supervisory experience in a large multi-amenity facility preferred but not required
• Personal Training and or certifications associated with the industry are highly desirable

Responsibilities

• Assist in recruiting, onboarding, and training personal trainers and fitness staff
• Provide ongoing coaching, performance feedback, and support to team members
• Help maintain staff schedules and ensure adequate floor coverage
• Foster a welcoming and motivating environment for all members
• Address member questions, concerns, and feedback promptly and professionally
• Support member retention through engagement strategies and relationship building
• Assist in driving personal training sales and fitness program participation
• Conduct fitness consultations and introductory sessions as needed
• Help track sales performance and support initiatives to meet or exceed targets
• Ensure cleanliness, safety, and proper maintenance of fitness equipment and areas
• Enforce club policies, procedures, and safety standards
• Assist in managing inventory of fitness supplies and equipment
• Support the development and implementation of fitness programs, classes, and challenges
• Assist in coordinating workshops, events, and community outreach efforts
• The Fitness Manager supervises staff and acts as the Manager on Duty
• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Operations Director's approval, forwards recommended changes to the client.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and or products.
• Writes articles or press releases for the facility, when applicable.
• Conducts on-going training/educational programs for department. Holds team meetings on a regular schedule.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
• Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Directs and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.
• Attends all management functions and meetings associated with client.
• Develops annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives.
• Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Develops and implements systematic membership programs that targets new members, general memberships, and infrequent users.
• Ensure compliance with all state licensing and health requirements.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager