6724 - Fitness & Membership Coordinator
About The Position
The Fitness and Membership Coordinator is responsible for overseeing daily membership operations, front desk services, administrative functions and member support to ensure a high level of service and operational efficiency. This position serves as the primary administrator of the Twin Oaks membership management system, ensuring the accuracy and integrity of membership records, billing, financial transactions, and database information. This role also provides day-to-day direction and support to front desk staff, assists with staff scheduling and training, and helps maintain consistent procedures that strengthen operational effectiveness and enhance the overall member experience.
Requirements
- Associate degree.
- Minimum two years of experience in office management, membership services, customer service or operations support within in a fitness, wellness, recreation or related setting.
- Strong written and verbal communication, interpersonal, organizational and problem-solving skills.
- Ability to work independently, prioritize multiple tasks and maintain accuracy in a fast-paced environment
- Proficiency with Microsoft Office Suite, health club management software, database systems and related technology platforms.
- Experience with accounting and financial administration, including transaction processing, payment reconciliation, deposits, revenue tracking, and maintaining accurate financial records.
Nice To Haves
- CPR Certification including Automated External Defibrillation (AED).
- Experience working with Twin Oaks Software.
Responsibilities
- Oversees daily membership services, front desk operations, and administrative processes to support efficient, professional, and member-focused operations.
- Manages membership activities including enrollment, renewals, cancellations, account updates, registrations, and maintenance of member records.
- Manages and maintains the membership database system to ensure accurate data entry, reporting, billing information and system integrity.
- Processes and reconciles membership transactions including payments, refunds, adjustments, and deposits while maintaining accurate revenue records.
- Supports financial administration through billing processes, account reconciliation, revenue tracking, reporting, and adherence to established fiscal procedures.
- Delivers exceptional customer service by assisting members and guests, responding to member inquiries, resolving concerns, and fostering a positive member experience.
- Prepares and maintains membership, operational, utilization, and financial reports to support decision-making and program planning.
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
