Fitness Director

Arch Amenities Group•Chicago, IL

7d•Onsite

About The Position

The Fitness Director oversees all day-to-day operations of the facility, including programming, marketing, staff development, sales, and member services. This individual is responsible for building a high-performance team, ensuring operational excellence, maintaining budgetary discipline, and delivering an exceptional experience for all members and guests.

Requirements

Certification from a nationally recognized organization (e.g., ACE, AFAA, NASM, ACSM, NSCA) required.
Current CPR, First Aid, and AED certifications required.
Minimum of 1 year of supervisory experience in a health or fitness facility required.
Experience in sales, membership marketing, program development, and staff leadership.
Strong interpersonal, communication, and organizational skills.
Excellent customer service and conflict resolution skills.
Proficient in Microsoft Office and facility management software.
Must be energetic, enthusiastic, professional, and motivational.
Ability to work a flexible schedule including nights, weekends, and holidays.
Ability to lift 45 pounds and perform physical tasks including standing, bending, kneeling, and reaching for extended periods.

Nice To Haves

College degree in Physical Education, Exercise Science, Health Promotion, or related field preferred.

Responsibilities

Develop and maintain a standard operations manual, policies, and procedures using Arch Amenities Group templates.
Submit accurate monthly and yearly reports summarizing key metrics, operations, and recommendations.
Ensure preventative maintenance schedules are followed and equipment is in optimal working order.
Maintain monthly inventory of supplies and equipment.
Monitor facility access to ensure safety and security for members and guests.
Ensure compliance with all health, safety, and state licensing regulations.
Prepare and submit incident/accident reports as needed.
Recruit, train, supervise, and evaluate all facility staff including fitness professionals and support personnel.
Conduct regular team meetings and ongoing training workshops.
Implement and oversee the Manager on Duty (MOD) schedule to ensure consistent supervisory coverage.
Support employee development through performance coaching, annual reviews, and disciplinary procedures when necessary.
Ensure all staff maintain current certifications (CPR, first aid, professional credentials).
Develop and execute effective marketing and public relations strategies to promote membership, programming, and services.
Design promotional materials, forms, and flyers for facility use.
Conduct facility tours, orientations, and fitness assessments for new members.
Set and track monthly personal training revenue goals; promote and manage personal training services.
Create and implement member recruitment and engagement plans.
Respond to guest feedback promptly and ensure high levels of satisfaction.
Process payroll and financial reporting in compliance with Arch Amenities Group policies.
Maintain budgetary discipline through efficient staffing and resource management.
Ensure accurate collection of all guest fees and class charges.
Track program participation, facility usage, and sales metrics.