Fitness Coordinator
About The Position
The Fitness Coordinator manages daily operations for La Grange Fitness and provides customer service to members, participants, and staff. The role processes membership paperwork, checks members into the fitness center, supports fitness programs and staff, and helps maintain a safe, secure, and welcoming facility. The coordinator supervises Fitness Attendants, supports member retention and acquisition, handles inquiries and billing-related requests, and helps ensure equipment and audio systems are functional. This is a part-time position of up to 19 hours per week, primarily evenings and weekends, with limited daytime hours as needed. Flexible scheduling and holiday hours may be required based on operational needs. The position reports directly to the General Manager of Facilities & Operations.
Requirements
- Experience with membership management, customer service, and resolving patron concerns in a fitness or recreation setting.
- Ability to work independently, exercise sound judgment, prioritize competing responsibilities, and address operational and customer service concerns effectively.
- Basic computer skills, including word processing and data entry.
- First Aid/CPR/AED certification, or ability to obtain certification within 90 days of hire.
- Ability to lift up to 50 pounds without assistance when needed.
- Ability to work a flexible schedule, primarily evenings and weekends, with possible daytime and holiday hours based on operational needs.
Nice To Haves
- Associate or bachelor's degree in Recreation Administration, Fitness, or a closely related field.
- At least two years of experience in fitness center operations, recreation programming, facility management, or a closely related field.
- Experience with fitness programs, group exercise classes, personal training services, or similar recreational activities.
- Experience with RecTrac or similar program management software.
- Certified Personal Trainer or Group Fitness certification.
Responsibilities
- Oversee fitness center operations to ensure participant safety and equipment security.
- Check patrons in for the fitness center and personal training, answer phones, process memberships, communicate with staff and patrons, assist instructors and staff, handle filing, and support other projects.
- Monitor Fitness Attendant performance, coach staff, and promote high-quality customer service.
- Assist the General Manager with monthly staff scheduling, including covering shifts or adjusting schedules as needed.
- Organize and maintain fitness paperwork, ensuring it is complete, accurate, and processed promptly.
- Assist with developing and implementing member retention and acquisition programs, special events, initiatives, and services.
- Inspect fitness equipment and audio systems daily and report or address maintenance and safety issues.
- Respond to member inquiries and requests concerning cancellations, membership holds, and billing questions.
- Assist with the monthly suspension list by contacting members to collect payments.
- Provide general support for the group fitness schedule as needed.
- Monitor membership numbers, provide facility tours, and follow up with prospective members.
- Assist participants with safe use of fitness equipment.
- Communicate safety, maintenance, custodial, and security issues to the General Manager of Facilities & Operations.
- Attend staff meetings, safety trainings, and workshops.
- After initial training, serve as the primary contact for new staff, providing day-to-day support and ongoing training assistance.
- Keep Fitness Attendants informed about updates, procedures, and expectations, and answer their questions.
- Build positive relationships with participants, respond promptly to concerns and feedback, and evaluate and improve programs from the customer perspective.
- Maintain high-quality internal and external customer service standards.
- Assist with special events and community activities, and participate in assigned committees, focus groups, and professional development opportunities.
- Follow Park District safety procedures and practices.
- Resolve customer and staff concerns or emergencies and perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
