Fitness Center Operations Representative

Logan Health•Kalispell, MT

1d•Onsite

About The Position

At Logan Health Medical Fitness Center, we're more than a fitness facility—we're a community dedicated to helping people improve their health, wellness, and quality of life. From fitness and aquatics to youth programming and wellness services, our team works together to create a welcoming environment where members of all ages and abilities can thrive. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. We're seeking a Fitness Center Operations Representative who enjoys working with people, solving problems, and helping create exceptional experiences for members, guests, and staff. This is a full-time, benefit-eligible position scheduled for 32 hours per week. In this role, you'll serve as a key operational leader during your assigned shift, helping maintain a safe, welcoming, and efficiently run facility while supporting staff, members, and guests throughout the day. This is a hands-on role for someone who enjoys being active, visible, and engaged throughout the facility. You'll spend your day supporting staff, engaging with members, monitoring operations, and helping ensure a safe, welcoming, and well-run environment for everyone who walks through our doors.

Requirements

Minimum one (1) year of experience in health and fitness, customer service, recreation, business operations, or youth programming
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to exercise sound judgment and critical thinking
Ability to work independently while contributing to a collaborative team environment
Commitment to professionalism, confidentiality, and exceptional customer service
Proficiency with Microsoft Office and the ability to learn department-specific software systems
Ability to obtain BLS CPR certification within ninety (90) days of hire

Nice To Haves

Two (2) years of front desk reception and/or customer service experience in a health and fitness facility
Experience supporting facility operations, membership services, recreation, or wellness programming

Responsibilities

Serving as a role model for outstanding customer service and fostering a professional, welcoming atmosphere
Supporting staff and assisting with operational needs across program and service areas
Providing facility tours and sharing information about memberships, programs, and services
Assisting with implementation and adherence to policies and procedures that support safe, efficient operations
Opening, closing, and securing facility areas as assigned
Conducting regular facility rounds to monitor operations, staff presence, cleanliness, and member experience
Identifying and addressing safety concerns, maintenance needs, and operational issues
Responding to medical emergencies and safety incidents according to established protocols
Supporting inventory management and monitoring supplies, including first aid and safety equipment
Assisting with maintaining a clean, organized, and inviting facility environment
Documenting incidents, facility concerns, member feedback, and operational issues
Supporting delegated projects and operational initiatives to ensure high-quality service delivery