Fitness Center Front Desk Attendant

Oshman Family JCC•Palo Alto, CA

3d•$20 - $22•Onsite

About The Position

Want to work at and receive a free membership to a state-of-the-art fitness center? The Oshman Family Jewish Community Center (OFJCC) is an exciting and innovative non-profit organization in the heart of Silicon Valley. We create fun, meaningful, inclusive and joyful experiences through educational, social, cultural, spiritual, fitness and wellness programs. Our diverse and passionate staff of 250+ collaborate to make our 8.5-acre campus a truly special place for the nearly 20,000 visitors every week. As a Member Experience Advocate you will provide excellent customer service to our members by providing clear, accurate instruction and service information. You will greet and check-in members while responding to a heavy volume of incoming calls. In addition, you will maintain daily scheduling and confirmation of member appointments.

Requirements

Strong organizational skills and customer-service oriented approach
Knowledge of Google applications and Microsoft Office applications helpful
Highly developed written and verbal communication skills
CPR/FA certifications within 90 days of hire
Positive, upbeat and enthusiastic about working in a non-profit environment

Responsibilities

Greet and check-in members when they arrive to our facility
Maintain a thorough knowledge of fitness and campus programs and provide recommendations as needed
Respond to members’ concerns, suggestions and complaints in a timely, professional and consistent manner
Maintain daily scheduling and confirmation of member appointments/cancellations
Respond to heavy volume of incoming calls for appointments and other requests
Maintain the cleanliness and presentation of the Customer Service Desk and workout spaces