Fitness Front Desk
Concord Hospitality Enterprises•League City, TX
About The Position
The Fitness Front Desk role is responsible for managing front desk operations, providing member support, and handling administrative duties to ensure a smooth and welcoming experience for all members and visitors.
Requirements
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in office software and membership management systems
- Customer service mindset with problem-solving skills
- High school diploma or equivalent
Responsibilities
- Greet and check in members and visitors with professionalism and warmth
- Answer questions regarding membership plans, benefits, and renewals
- Assist with new member registration and onboarding
- Maintain accurate member records in the database
- Manage phone calls, emails, and walk-in inquiries
- Ensure reception area is clean, organized, and stocked with necessary materials
- Monitor visitor access and enforce safety protocols
- Process payments and issue receipts for memberships
- Prepare reports on membership statistics and trends
- Schedule appointments and coordinate meeting spaces
- Handle mail, deliveries, and internal communications
- Work closely with the Membership Manager and other departments
- Support events and promotional activities related to membership growth
- Provide feedback and suggestions to improve member experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
