Fitness Attendant

The Boca Raton•Boca Raton, FL

About The Position

The Fitness Attendant maintains a clean and safe fitness facility, including equipment, locker rooms, and studios. The role provides five-star service by welcoming members and guests, explaining programs and activities, sharing basic fitness information, and anticipating their needs. The Fitness Attendant also handles complaints, maintains attendance records, ensures members and guests follow facility rules, promotes activities, and assists with organizing and setting up special events. The role includes greeting members and guests, checking membership and guest status using Jonas, maintaining equipment and facility cleanliness, monitoring locker-room linen and amenity inventory, and supporting studio and fitness-area operations. Administrative duties include F&B requisitions, HotSOS entries, Jonas, Microsoft Office applications, and email. The Fitness Attendant registers and tours new members, explains services and limitations, ensures equipment is maintained and secured at closing, follows repair procedures, maintains amenity stock, and suggestively sells packages, beverages, and promotions. The role works with departments including spa, golf, tennis, activities, membership, housekeeping, and engineering to support seamless operations.

Requirements

High school diploma required.
Minimum of 2 years of customer service experience.
Common knowledge and understanding of fitness and wellness.
Strong interpersonal skills and self-starting initiative.
CPR and First Aid required.
Ability to lift up to 50 pounds, with frequent lifting and carrying of objects weighing up to 25 pounds.
Ability to walk or stand for a significant degree and to reach, handle, feel, talk, hear, and see.

Nice To Haves

Degree or certification in the fitness or exercise field preferred.
Customer service experience at a luxury property preferred.

Responsibilities

Greet members and guests entering the health club and use Jonas to verify active memberships and current guest status.
Clean equipment and perform general maintenance checks.
Circulate through the facility and engage with members and guests.
Maintain locker-room cleanliness, linen, and amenity inventory.
Maintain cleanliness, equipment inventory, and execution of studio and fitness-area operations.
Complete administrative tasks such as F&B requisitions, HotSOS entries, Jonas, Microsoft Office applications, and email.
Register new members and provide tours of the fitness center and its offerings.
Provide information about health club services and explain facility limitations and rules.
Ensure equipment is properly maintained and secured at the end of the day.
Follow procedures for obtaining equipment repairs to support safety.
Keep amenity inventory stocked and available.
Suggestively sell health club packages, beverages, and promotions.
Work with support departments, including spa, golf, tennis, activities, membership, housekeeping, and engineering.
Report and resolve complaints, maintain attendance records, promote facility activities, and assist with special-event organization and setup.