Fitness Administrative Assistant

CLUB4 FITNESS•Ridgeland, MS

33d•$14 - $15•Onsite

About The Position

The Fitness Administrative Assistant will support the Director of Personal Training and Personal Training Staff with review and recordkeeping of all member training agreements, auditing personal training metrics, management of training certifications, creating membership sales profile data entry for new PT employees, assist in collections for delinquent member accounts, and all other daily tasks associated with personal training recurring services and relevant reporting.

Requirements

Hard working, goal oriented, enthusiastic, and energetic.
Self-starter who takes initiative with minimal direction and supervision.
Demonstrated computer, math, and communication proficiency required.
Both detail and results-oriented with high degree of professionalism and organizational skills.
Strong communication, problem-solving, time management and analytical skills.
Strong time management skills, ability to effectively manage multiple priorities.
Previous administrative assistance experience preferred.
Demonstrated customer service experience preferred.
High School Diploma or equivalent (GED) is required.

Nice To Haves

2- or 4-yr degree or administrative assistant certification, a plus.

Responsibilities

Complete daily audits of personal training packages sold for the previous day.
Process all requests for recurring services to be frozen or cancelled.
Respond to all personal training staff and member questions and concerns regarding recurring services and/or their club account.
Reconcile and redeem consultation & PT sessions selling.
Retrieve and reconcile club account invoice history, which includes returning receipts to stop payment and/or processing refunds.
Perform daily reporting: Recurring Services Audit, Non-commissionable Contracts Report, and Daily Agreement Cancellations.
Perform weekly reporting: Membership Cancellation Report.
Perform monthly reporting: Past Due First Drafts Report, No Check In Since Report, Frozen Recurring Services Report.
Manage account collection and recordkeeping related to past due and delinquent membership personal training accounts.
Provide frequent notification via email to membership base on past due club account payments.
Communicate with PT Staff and Members regarding any past due balance.
Establish payment plans to bring balances current before member is returned for collections.
Work with third-party collections company to provide necessary documentation to collect and update balances with any payments made.
Undertake any additional duties or assignments within the overall scope of this position as assigned by the Director of Personal Training.
Undertake any additional duties or assignments within the overall scope of this position.
Other duties as assigned by VP – Global Fitness.