Fit4Less Host - Victoria Island Home Centre

GoodLife Fitness•Victoria, BC

10d•Onsite

About The Position

The Fit4Less Host is responsible for providing friendly customer and membership services, as well as completing daily cleaning and minor maintenance tasks to uphold the Fit4Less brand standards of cleanliness and automation. This role involves ensuring a safe and consistently clean environment for members, associates, and prospective members by performing and documenting cleanliness tasks. The Host also delivers consistent customer service by warmly welcoming individuals, assisting and educating members and guests on memberships, amenities, and automated processes, and promoting Black Card memberships. They are expected to contribute to a courteous and friendly workplace, complete tasks within set timelines, and work with management for customer service escalations and incident reporting. Additionally, the Host sells and assists with membership management and educates members on utilizing automated and virtual club options.

Requirements

High School diploma, or working toward completion
1 year teamwork and/or volunteer experience
Verbal communication skills
Written communication skills
WHMIS Certification
First Aid, CPR-A & AED Certification
Puts a lot of effort into their activities
Remains calm under pressure and can handle stress
Is dedicated to meeting the expectations and requirements of both internal and external customers
Values time and uses their time effectively and efficiently

Responsibilities

Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club.
Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines.
Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
Contributes to the everybody cleans mindset.
Completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations.
Informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals and resolutions.
Provides friendly customer service that follow Fit4Less guidelines, processes and procedures to deliver consistent service to members and prospective members.
Welcomes everybody warmly in the club with hi, bye and thank you.
Helps and educates members and guests with memberships, amenities, automation and processes.
Promotes black card amenities and memberships.
Contributes to a courteous and friendly workplace environment to meet Fit4Less’ brand and required expectations.
Completes tasks and responsibilities by the set timelines.
Completes and reads daily, weekly and monthly tasks, communications and training to standard expectations.
Informs and works with the manager for progress relating to customer service and escalation support.
Addresses, informs and reports incidents of concern using the standard process expectations.
Sells and suggests memberships and provides assistance for membership management to support Fit4Less purpose.
Assists and provides appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.