Fit4Less Host - Sarnia Superstore Centre

GoodLife Fitness•Sault Ste. Marie, ON

2d•Onsite

About The Position

The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and automated brand. The Host performs and completes cleanliness tasks and duties to ensure safety for everyone in the club to deliver consistent cleanliness for members, associates and prospective members. They clean and tidy to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines, and provide friendly customer interaction when cleanliness tasks are being completed on the workout floor. The Host contributes to the 'everybody cleans' mindset and completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations. They inform and report deficiencies using standard guideline expectations to engage appropriate actions, individuals and resolutions. The Host also provides friendly customer service that follows Fit4Less guidelines, processes and procedures to deliver consistent service to members and prospective members. They welcome everybody warmly in the club with 'hi, bye and thank you', and help and educate members and guests with memberships, amenities, automation and processes. They promote black card amenities and memberships and contribute to a courteous and friendly workplace environment to meet Fit4Less’ brand and required expectations. The Host completes tasks and responsibilities by the set timelines, and informs and works with the manager for progress relating to customer service and escalation support. They address, inform and report incidents of concern using the standard process expectations, and sell and suggest memberships and provide assistance for membership management to support Fit4Less purpose. Additionally, they assist and provide appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.

Requirements

High School diploma, or working toward completion.
1 year teamwork and/or volunteer experience
Verbal communication skills
Written communication skills
WHMIS
First Aid, CPR-A & AED Certification

Nice To Haves

Puts a lot of effort into their activities.
Remains calm under pressure and can handle stress.
Is dedicated to meeting the expectations and requirements of both internal and external customers.
Values time and uses their time effectively and efficiently.

Responsibilities

Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club.
Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines.
Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
Completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations.
Informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals and resolutions.
Welcomes everybody warmly in the club with hi, bye and thank you.
Helps and educates members and guests with memberships, amenities, automation and processes.
Promotes black card amenities and memberships.
Contributes to a courteous and friendly workplace environment.
Completes tasks and responsibilities by the set timelines.
Informs and works with the manager for progress relating to customer service and escalation support.
Addresses, informs and reports incidents of concern using the standard process expectations.
Sells and suggests memberships and provides assistance for membership management.
Assists and provides appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.