Fit4Less Host - Newmarket Greenlane

GoodLife Fitness•Newmarket, ON

11d•Onsite

About The Position

The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and automated brand. This role involves performing and completing cleanliness tasks and duties to ensure safety for everyone in the club, delivering consistent cleanliness for members, associates, and prospective members. It also includes providing friendly customer service that follows Fit4Less guidelines, processes, and procedures to deliver consistent service to members and prospective members. The Host welcomes everyone warmly, helps and educates members and guests with memberships, amenities, automation, and processes, and promotes black card amenities and memberships. They contribute to a courteous and friendly workplace environment and complete tasks and responsibilities by set timelines. The Host also sells and suggests memberships and provides assistance for membership management, educating on automated and virtual options to allow members to utilize the club and their membership in an automated way.

Requirements

High School diploma, or working toward completion.
1 year teamwork and/or volunteer experience
Verbal communication skills
Written communication skills
WHMIS
First Aid, CPR-A & AED Certification
Puts a lot of effort into their activities.
Remains calm under pressure and can handle stress.
Is dedicated to meeting the expectations and requirements of both internal and external customers.
Values time and uses their time effectively and efficiently.

Responsibilities

Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club to deliver consistent cleanliness for members, associates and prospective members.
Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines.
Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
Contributes to the everybody cleans mindset.
Completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations.
Informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals and resolutions.
Provides friendly customer service that follow Fit4Less guidelines, processes and procedures to deliver consistent service to members and prospective members.
Welcomes everybody warmly in the club with hi, bye and thank you.
Helps and educates members and guests with memberships, amenities, automation and processes.
Promotes black card amenities and memberships.
Contributes to a courteous and friendly workplace environment to meet Fit4Less’ brand and required expectations.
Completes tasks and responsibilities by the set timelines.
Completes and reads daily, weekly and monthly tasks, communications and training to standard expectations.
Informs and works with the manager for progress relating to customer service and escalation support.
Addresses, informs and reports incidents of concern using the standard process expectations.
Sells and suggests memberships and provides assistance for membership management to support Fit4Less purpose.
Assists and provides appropriate access to and within the club to educate on automated and virtual options and the processes to allow a member to experience an automated way to utilize the club and their membership.