Fiscal/Utility Support Assistant

City of Longview WA•Longview, WA

7d•Onsite

About The Position

This position involves a variety of duties related to business licensing, B&O taxes, customer service for utility accounts, cashiering, and mailroom services. The role requires assisting customers with registrations, issuing licenses, processing tax returns, setting up and closing accounts, handling payments, and managing mail. The selected candidate will also be responsible for preparing and maintaining records, responding to customer complaints, researching delinquent accounts, assembling reports, composing correspondence, and performing general clerical duties. A pre-employment exam and background check are required.

Requirements

High School Diploma or equivalent.
At least 1 year of general clerical, customer service, or office support experience.
Must pass Level 4 of each of the 3 ACT/Work Keys – National Career Readiness Tests (NCRC) through Lower Columbia College (LCC) OR provide passing certificates within the last 5 years.
Current employees of the City of Longview must have passed the City of Longview Clerical Exam OR NCRC prior to original hiring.

Nice To Haves

Associate Degree.
Basic mathematical concepts and ability to perform mathematical calculations.
Bookkeeping principles.
Licensing principles and regulations.
Applicable federal, state, and local laws, rules, and regulations.
Modern office administration.
Utility service systems, shut-off standards and procedures, and perform complex utility service research.
Good interpersonal and customer service skills to courteously deal with and to establish and maintain effective working relationships with co-workers, other City employees, vendors, local agencies and providers, and the general public.
Ability to work in a multi-task environment, be detailed-oriented, able to organize duties and set priorities to meet deadlines.
Initiative to take action and be self-motivated.
Ability to work well independently as well as in a team or cooperative setting.
Ability to communicate in a professional business-like manner, both orally and in writing.
Ability to portray a professional image and attitude.
Ability to exercise discretion over sensitive and confidential issues related to the department and its business.
Ability to develop and maintain a general understanding of information that relates to the functions and services of the departments.
Composing a variety of business correspondence.
The ability to handle job stress and interact effectively with others in the workplace.

Responsibilities

Assisting customers with on-line business license registrations.
Issuing licenses and processing B&O Tax returns.
Receipting taxes and entering data into applicable systems.
Answering questions related to business licensing and B&O Taxes.
Assisting customers with account set-ups and close-outs.
Verifying customer information and entering data into applicable systems.
Answering questions related to utility service.
Accepting and processing over-the-counter payments.
Processing revenue transactions and entering/verifying daily deposits.
Picking up, distributing, and processing incoming and outgoing mail.
Preparing, processing, and maintaining a variety of records including past due notices and bills.
Backing up Business & Occupations tax records.
Performing auditing duties including reconciliation and review of statements.
Receiving and responding to complex customer complaints and concerns.
Closing accounts, determining which accounts to activate shut-off, and troubleshooting billing or account concerns.
Researching and assembling material on delinquent accounts.
Implementing turn-ons and shut-offs in accordance with established procedures.
Monitoring and updating business license database as necessary.
Assembling a variety of reports related to departmental activities and/or operations.
Conducting related administrative research.
Preparing and reconciling a variety of documents and reports such as invoices, vouchers, payments for services/supplies, and CRM requests.
Maintaining applicable departmental databases and information.
Composing a variety of routine and specialized correspondence, reports, documents, applications, forms, and memos.
Verifying and editing grammatical composition.
Performing routine clerical duties using standard office equipment, including screening calls, taking messages, maintaining calendars, scheduling meetings, making photocopies, data entry, faxing, keyboarding, and word processing.
Computing and collecting fees and money from customers, issuing receipts, setting up/maintaining new accounts, and submitting documentation.
Responding to requests for information from the general public and other parties related to finance.
Answering routine questions and directing customers and visitors.
Picking up, processing, and distributing incoming and outgoing mail daily.
Performing other duties as required.