Fiscal Software Support Liaison

Ohio Mid-Eastern Regional Education Service Agency•Steubenville, OH

1d•Onsite

About The Position

The Fiscal Software Support Liaison is responsible for providing direct assistance to OME-RESA customers regarding USAS/USPS State Software and related modules. This includes troubleshooting routine issues and escalating complex problems to State Support.

Requirements

Meet internal and external Continuing Education Unit (CEU)/staff development requirements to remain current with advances in information technology and organizational administration
Set a professional image for the OME-RESA through the use of interpersonal skills, including but not limited to: courteous manners, a positive attitude, and a cooperative demeanor
Organize tasks and manage time effectively
Maintain the confidentiality of privileged information
Maintain an acceptable attendance record and be punctual
Uphold board policies and follow administrative procedures
Employ independent judgment, initiative, and decision-making skills
Use hardware and software tools to perform needed tasks

Responsibilities

Assist Fiscal Software Support Coordinator and the Executive Director in the operation of OME-RESA fiscal service department
Assists in training, guiding and assisting user personnel in the operation of new or modified computer software and hardware
Monitor assigned service operations and help resolve problems
Prepares documentation for users
Provide training and guidance to staff according to their needs and duties
Accept responsibility for decisions and serve as a positive role model
Attain expertise in applications for which given primary responsibility
Develop programs/reports using available tools
Provide training opportunities and communicate with consortium members to ensure that OME-RESA services are fully and successfully utilized
Maintain open communication and a cooperative relationship with related external agencies and organizations
Interact with school districts and state teams to ensure that their technical plans interface appropriately with the technical environment of OME-RESA
Investigate, implement, and support new technologies
Meet internal and external Continuing Education Unit (CEU)/staff development requirements to remain current with advances in information technology and organizational administration
Set a professional image for the OME-RESA through the use of interpersonal skills, including but not limited to: courteous manners, a positive attitude, and a cooperative demeanor
Organize tasks and manage time effectively
Maintain the confidentiality of privileged information
Maintain an acceptable attendance record and be punctual
Uphold board policies and follow administrative procedures
Develop and implement procedures and utilities that ensure adequate and secure data processing operations (e.g., data backup, restoration, storage, etc.)
Maintain proper control by planning, organizing, and coordinating all activities pertinent to the proper operation of the fiscal service department
Facilitate planning and communication within and among OME-RESA staff, keeping them informed of the projects and services of the department, and seeking their input as to the ever-changing needs of the department
Maintain a positive and cordial relationship with OME-RESA staff, owner-customers, and the general public
Exercise a leadership role in the improvement of services provided
Identify opportunities for growth and expansion of OME-RESA services
Employ independent judgment, initiative, and decision-making skills
Use hardware and software tools to perform needed tasks