FIS Supervisor

GRUPO EULEN USA•Brownsville, FL

3d•Onsite

About The Position

The FIS Supervisor will oversee operations within the Federal Inspection Services (FIS) area, managing a team of agents to ensure the smooth and efficient transit of international passengers and their luggage. This role involves close collaboration with various stakeholders, including airline representatives, government agencies, and airport authorities, to streamline operations and resolve issues in real-time. The supervisor is responsible for implementing and enforcing safety procedures, assisting with workforce planning and scheduling, and conducting regular inspections to maintain service standards and security protocols. Key duties include managing baggage handling, documenting flight information, assigning baggage carousels, and ensuring excellent customer service throughout the FIS process.

Requirements

Must possess at least a high school diploma or equivalent.
Minimum of 2 years of supervisory experience in airport operations, ground handling, or a similar field.
Excellent leadership, communication, and problem-solving skills.
Ability to speak and understand Spanish / English.
Strong self-organization and self-management skills, with an emphasis on self-initiation and follow-through.
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.
Must be able to obtain a SIDA Badge from the airport.
Must have schedule flexibility for the weekend, holidays, and night shifts.
Must be able to lift up to 70 pounds in confined spaces.
Must be able to stand, lift, bend, push, and pull for extended periods of time.
Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.
The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

Responsibilities

Manage and lead a team of agents, providing training, coaching, and performance evaluations.
Work closely with airline representatives, government agencies, and airport authorities to streamline operations.
Identify and resolve operational issues in real-time to minimize delays and disruptions.
Implement and uphold safety procedures, ensuring that all staff adhere to company and regulatory safety guidelines.
Assist in workforce planning, scheduling, and resource allocation to meet daily operational demands.
Conduct regular inspections and audits to ensure compliance with service standards and security protocols.
Employees will be dumping regular and oversized luggage/items into the baggage handling system from the carts and canisters at Customs.
Observe the arrival of all international flights and document accurate arrival and departure times, passenger "hold" and "release" times, and other pertinent flight status information.
Assign baggage carousels to ground handlers for the delivery of bags into the baggage control area of the FIS, ensuring proper placement and alignment to prevent baggage jams.
Be able to ensure the safe, secure, and expeditious transit of international passengers and luggage through various facilities of the FIS with excellent customer service and good communication skills.
Be able to safely and efficiently move, arrange and adjust baggage on the baggage carousel to accommodate additional baggage.
Other duties as assigned