First Voice Lead (Onboarding & Activation)

RentSpree•Seattle, WA

8d•$85,000 - $110,000•Hybrid

About The Position

The First Voice team handles onboarding and activation of real estate agents and landlords new to the platform. This role involves contacting thousands of new users each month, splitting time between phone calls and program building. The goal is to turn new signups into active users, connect leads with agents, and onboard landlords to paid products. This role will also help build the landlord program from the ground up. Targets include acquisition rate and activation rate.

Requirements

2+ years in sales, customer success, onboarding, or inside sales.
Experience on a phone-based team working a high-volume queue, inbound or outbound.
Experience designing and delivering customer training, demos, or webinars.
Experience identifying and proactively building something the team was missing, such as a talk track, sequence, or resource.
Comfort in CRMs and reporting tools.
Proficiency in using AI tools in daily work.
Clear writing skills for enablement content and talk tracks.
Ability to work in a hybrid model in the downtown Seattle office 2 days per week.
Ability to collaborate across different time zones, including SpreeHours (Monday-Thursday, 5–7pm PT / 7-9am ICT).

Nice To Haves

Real estate, proptech, or property management experience.
Knowledge of how agents, landlords, and MLSs work.

Responsibilities

Call new prospects from signups, stalled Apply Links, campaigns, partners, and events to achieve clear outcomes and meet team targets for speed to first contact and contact rate.
Qualify Grow+ leads, place them with the right agent, and follow up on the outcome.
Work directly with landlords to drive adoption of Landlord Pro, BaaS, screening, and rent payments, and use feedback to build the landlord playbook and onboarding path.
Plan and run onboarding sessions, demos, webinars, and in-person events to activate new users.
Create enablement content, such as presentations, knowledge base articles, and talk tracks, and test new approaches.
Track successful methods (objections, talk tracks, qualification criteria) and share call recordings for the team playbook.
Maintain clean CRM records for forecasting and pass customer feedback to the Manager for Product, Marketing, and Support.
Potentially undertake other tasks, projects, and team support as business needs evolve.

Benefits

Compensation: $85k - $110k base + ~15% variable compensation.
Equity: Share in what you help build.
Health coverage from day one: Medical, dental, and vision for you and your dependents.
HSA/FSA options.
Headspace Care+.
Gym discounts.
Life and disability coverage.
SIMPLE IRA with company match.
Flexible vacation.
11 holidays a year, plus 3 recharge days.
Reimbursed weekly team lunches, game nights, and events.
Recognition programs (Sprees, S.P.R.E.E. Award with potential spot bonus).
Business expense allowance.
Internet reimbursement.
Parental leave.
Fertility benefits.
Legal and tax support through RocketLawyer.
Company-sponsored Orca card for public transit to and from the office.