Property Onboarding Lead

Renjoy•Colorado Springs, CO

4d•$58,000 - $62,000•Onsite

About The Position

Renjoy manages over 200 vacation rental homes in Colorado and is expanding to 400 by 2028. The company handles guest experience, maintenance, and housekeeping internally, focusing on hospitality and judgment. Renjoy has a team of over 100 employees nationwide and internationally. The Property Onboarding Lead is responsible for the entire lifecycle of new properties joining Renjoy, from contract signing to a guest-ready state and a smooth handover to Owner Relations. This role involves setting timelines, managing vendors, making critical decisions, and ensuring properties meet standards before launch. The position also includes managing the off-boarding process for properties leaving Renjoy.

Requirements

2+ years of project management, property operations, or a similar role
Strong organization and attention to detail; ability to manage multiple projects simultaneously
Comfortable with data; ability to build reports and use data for decision-making
Computer literate
Mechanical aptitude; ability to assess the condition of systems like HVAC, plumbing, or hot tubs
Valid driver's license and reliable transportation

Nice To Haves

Experience with AI tools is strongly preferred
Experience with vacation rentals, property management, or hospitality

Responsibilities

Manage the launch plan for every new property, setting priorities and deadlines to ensure timely readiness.
Secure necessary permits and insurance, collect owner ACH and W-9 information, and resolve any issues hindering property launch.
Evaluate, select, and manage property services such as lawn care, irrigation, snow removal, and trash services, including negotiating vendor scope.
Conduct mechanical stress tests and determine which issues must be resolved before launch and which can be addressed later. Coordinate deep cleaning and technology installations.
Develop and enhance onboarding templates, checklists, and data standards to ensure repeatable launch processes.
Track onboarding timelines and launch quality, reporting to leadership on performance and areas for improvement.
Assign and review the work of the Onboarding Specialist and coordinate efforts with the Housekeeping, Maintenance, and Guest Experience teams.
Deliver fully onboarded homes to the Owner Relations Manager and lead the property off-boarding process.