First Voice Manager

RentSpree•Seattle, WA

12d•Hybrid

About The Position

Our First Voice team handles onboarding and activation, serving as the primary point of contact for new real estate agent and landlord customers. The team is producing, but has lacked a dedicated manager. As First Voice Team Manager, you'll provide coaching, structure, and reporting. You will also launch two new programs: placing leads RentSpree generates for agents, and working directly with landlords. This is a player-coach role, approximately 70% leading and 30% working leads and running sessions yourself, ensuring your coaching remains grounded in real calls. Much of the team's routine work can be handled by AI and automation, and you will determine where their time is best spent. You will report to the Head of Sales & Success. This role is hybrid, requiring 2 days per week in our downtown Seattle office.

Requirements

5-7+ years in sales, customer success, onboarding, or inside sales.
2+ years managing or formally coaching reps.
Experience running a phone-based team on a high-volume queue.
Comfortable making calls yourself.
Experience automating part of a team's workflow (e.g., lead routing, call QA, follow-up, reporting).
Use AI tools in your daily work.
Proficiency in a CRM and reporting tools; ability to build your own views.
Clear writing skills for playbooks and leadership updates.
AI is a core skill; curiosity, ownership, and using AI to compound thinking.

Nice To Haves

Taken over an existing team and raised its performance.
Real estate, proptech, or property management experience.
Knowledge of how agents, landlords, and MLSs work.

Responsibilities

Lead and coach a team of three reps through weekly 1:1s, call reviews, and development plans.
Own the team's numbers: activation, adoption, and repeat usage for agents, and paid adoption for landlords. Forecast weekly and flag risk early.
Decide which leads receive a call and which receive an automated touch, and set service levels for speed to first contact and contact rate.
Utilize AI and automation to offload routine work from the team, such as call summaries and scoring, lead routing, follow-up, and reporting.
Launch two new programs: calling and placing leads RentSpree generates for agents, and a landlord playbook built from scratch.
Grow the team as volume increases: make hiring cases, manage the interview process, and onboard new representatives.
Partner with Marketing, Product, Support, and CSMs on lead quality, product feedback from calls, and smooth handoffs.
May include other tasks, projects, and team support as business needs evolve.