First Party Fraud Ops Specialist

Imprint

2d • $25 - $25

About The Position

Imprint helps the world's best brands grow the lifetime value of their customers by offering modern, brand-first credit programs. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create personalized experiences and profitable relationships for our brand partners. Our robust technology and world-class operations allow us to offer powerful financial products without becoming a bank. This role is a key position within the Fraud Operations team, responsible for reviewing potentially fraudulent activity, payment activity, customer applications, and identity theft claims, while also communicating with cardholders and reporting trends to leadership. Robust risk strategy and operations are central to our branded credit card platform, enabling us to manage credit and fraud losses within our risk appetite while ensuring an outstanding customer experience. These capabilities and processes are continuously enhanced to achieve industry-leading risk discrimination and provide a sustained competitive advantage for Imprint and value for our merchant partners. Risk decisions are made through automated strategy rules and manual operations using a nimble, modern technology platform, allowing for the precise and accurate decisioning of millions of customers and transactions.

Requirements

• High School Diploma, GED, equivalent certification
• 2+ years of experience in fraud investigations related to first party fraud or synthetic ID fraud or ID theft fraud
• Ability to dive into situations to identify patterns.
• Ability to work independently to resolve cases under service level agreements
• Strong verbal and written communication skills
• Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs
• Exceptional organization and attention to detail
• Emphatic commitment to personal growth and development

Nice To Haves

• Prior experience at a high-growth startup
• Financial services industry experience

Responsibilities

• Action daily applications and existing account portfolio cases pended into the first party fraud queue.
• Review information elements on these cases thoroughly and decision them for first party & third party fraud as per procedures.
• Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
• Manage and resolve customer dispute claims from beginning to end, communicating with the account holder, reviewing documentation, and filing claims through the appropriate portals.
• Drive improved performance on established Fraud KPI’s achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
• Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED