First Impressions Ambassador

Gwinnett County•Gwinnett County, GA

4d•Onsite

About The Position

The First Impressions Ambassador is responsible for providing professional and courteous customer service to visitors, which includes responding to inquiries, providing directions, handling incoming and outgoing communications, notary public services, and administrative/clerical support.

Requirements

High school diploma/GED
HS diploma or GED
One year experience as a commissioned notary in the state of Georgia
An equivalent combination of education and experience sufficient to successfully perform essential duties of the job such as those listed above will also be considered.

Nice To Haves

One year experience in customer service skills or front desk management
Proficient in speaking, reading, and writing a second language, preferably one of the top five spoken languages in Gwinnett County: Cantonese Chinese, Korean, Mandarin Chinese, Spanish, or Vietnamese
Experience using Microsoft Excel, Word, Outlook, PowerPoint and Outlook
Knowledge of customer service principles and general office procedures
General knowledge of local, state, and federal government agencies
Exceptionally organized, with excellent interpersonal and observation skills, keen attention to detail, and proven problem-solving ability

Responsibilities

Providing customer service and handling requests to the residents, visitors, elected and appointed officials, department directors, and colleagues, as well as participating in regular division meetings and monthly staff meetings
Operating communication systems, such as telephone, cloud-based switchboard systems, intercom, two-way radio, or public address system
Using paging/interoffice communication equipment to relay messages for individuals to report to courtrooms or other locations within the building
Answering and directing telephone calls, providing information, and taking messages
Retrieving and responding to general email inquiries for information from residents and business owners
Ensuring information and promotional materials displayed in lobby are stocked, current, and branded, including directional maps
Providing notary services and maintaining notary service records
Providing lunch breaks, planned leave and emergency coverage for colleagues on a rotating basis and/or as needed
Performing administrative tasks, such as, drafting and proofreading documents, updating phone directories and, creating schedules
Providing clerical support, such as entering data, filing documents, preparing mailings, ordering supplies, and monitoring office inventory
Performing all other duties, as assigned