First Impression Team

United Aesthetics Alliance•Byron Center, MI

3d•Onsite

About The Position

The Bengtson Center is a premier aesthetic medical destination focused on genuine patient care. Symmetry Skin and Laser Center offers a comprehensive approach to skin health with individualized, medical-grade skincare and advanced technologies. United Aesthetics Alliance (UAA) supports medical professionals in plastic surgery practices and med spas nationwide, fostering confidence and a culture of excellence. As a member of the First Impressions Team at a new med spa location, you will administer cosmetic injectables, build patient relationships, and provide exceptional care. You will also participate in marketing and self-promotional activities to drive business. This role requires bringing in clientele through personal branding, patient care, and technical skills.

Requirements

Previous experience in healthcare, or knowledge of surgical procedures and Aesthetic treatments and products is desired.
Three to five years of progressive experience working in the concierge/customer service industry.
Familiarity with the aesthetic industry and/or medical practice operations such as HIPAA patient privacy practices, and medical terminology is preferred, but not required.
The position requires an organized, self-motivated individual who can work independently and prioritize work to meet deadlines.
Demonstrates professional interpersonal communication skills to facilitate polished and effective interaction with patients, vendors, and BCAPS team members, both verbally and written.
Able to work with minimum supervision and to organize and prioritize work in order of importance to deliver exceptional patient experience and achieve BCAPS strategic goals.
Possess strong computer skills with working knowledge of the latest versions of Microsoft Office (Word, Outlook, Excel).
Proficient keyboard skills of a minimum of 50 words-per-minute.
Able to efficiently operate a computer, various software applications/platforms, and office equipment, such as a copy machine, fax machine, and other common office equipment.
Capable of processing requests for information quickly and accurately, and involving other team members, when appropriate, to ensure patient needs are met.
Able to balance the importance of following set procedures with a desire to consistently improve quality of work product and efficiency of processes while considering practice expenses and the cost to administer programs.
Dedication to presenting a professional and positive image to patients, vendors, and team members.
Basic problem solving and troubleshooting skills to handle emergent issues.
Commitment to maintaining progressive knowledge and skills essential to successfully perform the duties outlined herein.

Nice To Haves

Experience with Nextech Practice Management Software is a plus.

Responsibilities

Performs activities at the new Byron Center location including opening & closing the Med Spa, counting inventory, restocking inventory & supplies, community outreach, laundry, etc.
Educate, promote, and sell monthly packages, treatments, specials, beauty subscriptions, loyalty programs, and products.
Ensure financial accuracy by performing daily audits of the transactions processed.
Schedule patients for aesthetic treatments with over 15 providers.
Explain and uphold our Financial Policy by appropriately applying loyalty rewards (Alle, Aspire, Xperience, Merz), discounts, and current marketing promotions.
Educate patients and promote our financing options through PatientFi and Care Credit.
Accurately process patient and staff transactions at checkout.
Assist in training new team members.
Recommend “Best Practices” to management and assist in implementing best practices as requested by the leadership team.
Answer phone calls as a backup for our Patient Experience Specialist (PES) Team.
Remain up to date on all technologies, treatments, and products offered at BCAPS, as well as surgical procedures at New Vista Surgical Suites (NVSS).
Ensure a patient’s profile is accurate by updating Nextech with recent demographic changes and assist patients with completing the required paperwork in their Patient Portal.
Report Adverse patient and provider experiences daily to Office Manager, both verbally and in writing.
Greet all Patients, Vendors and Team Members as if you were welcoming them into your home.
Effectively credential the practice, physicians, and providers to all patients.
Complete required compliance training and understands all HIPAA requirements to ensure private health information remains confidential.
Available for special projects as designated by the Management Team.
Show up professional and SHOW READY per BCAPS attire standards.