First Impression Specialist

ALLO Communications • Greeley, CO

4d • Onsite

About The Position

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Have you ever been frustrated with endless hold times and confusing customer service phone trees? ALLO offers a refreshing change with face-to-face interaction at our convenient storefront. As the First Impression Specialist, you’ll live out our core values in every interaction with both external and internal customers. The First Impression Specialist I will complete the first month of training with the specified Front Office staff and attend on-the-job training in an established market. Colorado residents: Typical pay for this role is $18-$20 per hour depending on experience plus commission. This is an in office position in our Colorado store fronts. Anticipate travel 50% travel to different locations within Northern Colorado; company vehicle provided.

Requirements

• High School diploma or equivalent
• Previous customer service and sales experience
• Exceptional customer service to all walk-in customers and prospective customers as defined by secret shopper and customer feedback
• Knowledge of the benefits of ALLO products: Internet, TV, and Phone.
• Raise objects up to 25 lbs.
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Possess/Maintain a valid Driver’s License

Responsibilities

• Solution focused sales
• Answer billing questions
• Provide basic mobile phone support
• Use company provided resources when questions arise or call on your leader
• Complete outbound calls as assigned
• Properly document all customer interaction and activity
• Record all customer interactions and transactions via tracker
• Understands basic troubleshooting and asks relevant questions needed to open trouble tickets
• Keep track of office supply inventory and order as needed
• Complete expense reports on time each month
• Utilize other Team’s chat groups for information for other departments
• Participate in three local ALLO sponsored events every year
• Assist Events Team in preparing for local events
• Be resourceful and have a strong understanding of ALLO’s vision
• Have a clear understanding of how to educate on online billing and other ALLO products
• Complete data entry tasks as assigned

Benefits

• Free internet
• Discounts on other ALLO services
• 401(k) savings match up to 5%
• Quarterly wellness challenges with cash deposit into checking or health savings accounts
• Medical, vision, and dental with low employee costs
• Generous Earned Time Off (ETO) program
• Assistance with the cost of tuition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED