First Impression Ambassador/Receptionist

Yanmar Compact Equipment North America, Inc.•Grand Rapids, MN

4d•Onsite

About The Position

The First Impression Ambassador is the welcoming face and voice of Yanmar Compact Equipment North America, creating a positive experience for people who call or visit the Grand Rapids facility, including customers, dealers, employees, vendors and guests. The role extends beyond front-desk duties: it anticipates needs, resolves problems thoughtfully and helps the business run smoothly through warmth, initiative and attention to detail. The position reports to the Business Strategy Support Manager. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., at the Grand Rapids, Minnesota facility. Success means ensuring people feel welcome and supported; handling calls and conversations promptly and courteously through resolution or a warm handoff; preparing meeting spaces and visitor arrangements in advance; and identifying opportunities to improve service.

Requirements

High school diploma or equivalent.
Strong verbal and written English communication skills.
Professional telephone etiquette and sound judgment when handling confidential matters.
Comfort with Microsoft Outlook, Word and Excel, and ability to learn workplace systems quickly.
Service-minded, upbeat, gracious and approachable, with a genuine interest in helping others.
Proactive and resourceful; anticipates needs, takes initiative and follows through without repeated reminders.
Customer-centric, with a hospitality mindset toward external customers and internal colleagues.
Clear, articulate, empathetic and confident communication by phone, in person and in writing.
Organized and dependable, able to manage multiple priorities accurately and calmly with sound judgment.
Collaborative and adaptable, able to build relationships across the business and respond constructively to changing priorities.

Nice To Haves

One to two years of experience in reception, hospitality, customer service or office administration preferred; demonstrated service excellence is especially valued.

Responsibilities

Welcome and check in visitors, coordinate badges and sign-in, and notify their hosts.
Answer and direct calls, clarify callers’ needs, and ensure timely follow-through.
Represent Yanmar professionally and discreetly, including during unexpected requests or challenging situations.
Maintain an organized, welcoming and presentation-ready reception and lobby.
Coordinate boardroom and meeting-room bookings, setup, supplies, refreshments and post-meeting resets; prepare for visiting groups.
Coordinate guest arrivals, company events, employee recognition and new-hire welcome logistics with departments.
Identify and address routine office needs independently, communicate emerging issues and recommend improvements.
Distribute employee notices and approved communications, including breakroom and facility-TV postings.
Receive, log, sort and distribute mail, packages and facility shipments; coordinate outgoing shipments and accurately record received inventory.
Maintain company-vehicle sign-out and return records.
Monitor and replenish office supplies and assist with badges, welcome materials and workspace readiness.
Safeguard confidential employee and company information and complete other related administrative assignments.