Fire Telecommunicator II

City of Stockton•Stockton, CA

8d•Onsite

About The Position

The City of Stockton Fire Department is seeking to establish an eligible list to fill vacancies for the Fire Telecommunicator II position. The vision of the Stockton Fire Department is "community service with excellence." The Stockton Regional Fire and Emergency Medical Dispatch Center provides fire dispatch services to the cities of Stockton, Lodi, Manteca, the South San Joaquin County Fire Authority, and the Lathrop-Manteca Fire District. The Center dispatches to a population exceeding 600,000 people in the San Joaquin Valley of Central California. The Stockton Fire Emergency Communication Dispatch Center is an accredited Center of Excellence as recognized by the International Academy of Emergency Medical Dispatch. Prior to appointment, eligible candidates will be required to submit to and successfully pass a medical examination which includes a back evaluation, drug screen, and background investigation which includes fingerprinting. Incumbents in this position are included in the Civil Service system, in a "for-cause" employment status, and are represented by the Stockton City Employees' Association. This is NOT an entry-level dispatch position. It requires public safety dispatch experience, appropriate certificates, and a typing certificate. Under general supervision, receives telephone calls for emergency and non-emergency fire, medical and related services and dispatches fire department resources, private ambulance units, and personnel; and performs related work as assigned. Fire Telecommunicator II is the experienced class in this series, competent to perform varied emergency and non-emergency telephone and radio communications and dispatching duties assigned. Assists the Telecommunications Supervisor with management-related projects as assigned and performs as the primary trainer for new employees. May act as the Telecommunications Supervisor on a relief basis. This class is distinguished from the Telecommunications Supervisor which is responsible for the continuous functioning of the Emergency Communication Center during a shift.

Requirements

Possession of a high school diploma or GED.
Two years of recent (within the last five years) experience in fire or public safety dispatching.
Must successfully complete a background investigation and a California Department of Justice fingerprint clearance.
Must possess a valid (two years old or less) typing certificate for at least 35 net words per minute from a recognized organization.
Must possess and maintain a valid CPR card (American Heart Association BLS-C or equivalent).
Must obtain and maintain a valid IAED EMD certification within six (6) months of appointment.
Must obtain and maintain a valid EMS Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency within six (6) months of appointment.
Continuous accreditation is required as a condition of continued employment with the City of Stockton.
Failure to comply with San Joaquin County Emergency Medical Services Agency regulations pertaining to EMS Dispatcher Accreditation may result in termination of employment.

Nice To Haves

Must obtain and maintain a valid CPR card (American Heart Association BLS-C or equivalent) within 6 months of appointment.
Must obtain and maintain a valid International Academies of Emergency Dispatch (IAED) EMD certification within 6 months of appointment.
Must obtain and maintain a valid Emergency Medical Services (EMS) Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency within six (6) months of appointment.

Responsibilities

Receives and evaluates incoming calls from the public as well as public agencies for routine and emergency medical and fire incidents.
Enters information received in the Computer Aided Dispatch (CAD) system, logs incident information and completed required forms.
Dispatches fire suppression apparatus and personnel to fire and medical emergencies; maintains radio communications and assists with further dispatches or supplies requested information.
Operates multi-channel radio systems, monitors multiple radio channels simultaneously.
Assists callers in methods of handling medical emergencies prior to the arrival of dispatched emergency personnel using established Emergency Medical Dispatch (EMD) protocols.
Receives incoming calls for public works and utilities after normal business hours and on weekends; notifies appropriate public works and utilities personnel of calls for service.
Prepares and/or types reports and records.
Assists with related projects as assigned.