TELECOMMUNICATOR II - Buford GA

Amerimed•Buford, GA

1d•Onsite

About The Position

Amerimed is a fast-growing Emergency Medical and physician-level house call service, with a very diverse work area. The communications center receives, and dispatches calls for service in multiple states, handling hundreds of calls a day. The Telecommunicator I and Telecommunicator II will operate within the assigned dispatch area. He or she will ensure coordinated responses for our customers. Under direction from the Senior Telecommunications Officer, these positions perform work to ensure efficient and coordinated response and proper customer service for all of MedComm customers which include all callers and all that we dispatch. Under limited, but precise direction, these positions perform work of moderate difficulty in the dispatch and call taking operations of the telephone and radio within the communications center.

Requirements

High School Diploma or GED
Typing Skills (35 words per minute or greater)
Must be trustworthy, honest, dependable, detail oriented and an excellent communicator and leader.
Must always display excellent customer service skills both with internal and external customers.
Completion of all other AEMS Training Offerings – as offered and including but not limited to: EMD – Emergency Medical Dispatch, Medical Terminology, Customer Service, Homeland Security Training in Nationwide SAR Initiative – NSI Training: Public Safety Telecommunications, FEMA Courses – As Assigned by MedComm Manager
Excellence in the following skills is desired: dispatch skills, customer service skills, audio skills, communication skills, grammar / spelling, and computer software skills.
Must possess a background free of criminal offense and be drug free.
Must be flexible and able to help cover open shifts and adjust shift if needed.
Must be trustworthy, honest, dependable, detail oriented and an excellent communicator.
Must always display excellent customer service skills.

Nice To Haves

EMD, Cardiopulmonary Resuscitation Certification (CPR) and AEMS Certification are beneficial but not required.
Previous Public Safety Telecommunications position or Dispatch position beneficial.

Responsibilities

Operate within the assigned dispatch area to ensure coordinated responses for customers.
Perform work to ensure efficient and coordinated response and proper customer service for all MedComm customers.
Perform work of moderate difficulty in the dispatch and call taking operations of the telephone and radio within the communications center.
Handle inbound call taking and outbound specialty calls.
Perform radio dispatching on all positions.
Handle incoming requests for emergency and non-emergency ambulance service in a fast, courteous, and professional manner.
Obtain all pertinent information needed for service and log all information properly.
Prioritize service based on the nature of the need and information obtained.
Make outbound calls to facilities to update them with various information, ensuring accuracy and thorough documentation.
Dispatch EMS units in both emergency and non-emergency nature, calculating ETAs.
Receive, process, and relay all pertinent information from patient to crew and work to help ensure safety of patient and crew.
Determine appropriate equipment and personnel to be utilized based on information received.
Consult with field supervisors and management to ensure efficiency.
Log all interaction with all Operational units so that legal records are accurate.
Make record of all processing in the CAD system for future reference.
Utilize pre-schedule call information to coordinate scheduled resources for the following day in an effective manner.
Provide reporting information including, but not limited to, daily call statistics, facility use, unit utilization and transport information to supervision as directed.
Be knowledgeable of expectations and Standard Operating Procedures.
Commit oneself to quality of service offered and overall goals of service.
Commit to the highest level of service for both external and internal users.
Maintain knowledge of market and facility specifics.
Be familiar with the market area.
Report areas of concern to operations or management following internal chain of command.
Maintain status of all available resources pertinent to his or her position and utilize them in an efficient manner.
Perform and appear with professionalism.
Provide excellence in customer service.