Fire Sprinkler Technician

Encore Fire Protection • Needham, MA

2d • Onsite

About The Position

Encore Fire Protection is hiring a field-based Sprinkler Service Technician to inspect, test, service, and troubleshoot wet, dry, pre-action, and deluge fire sprinkler systems. The role includes planned service, repairs, and occasional emergency calls, with an emphasis on system reliability, code compliance, safety, and clear customer communication. Technicians work with contractors, building maintenance staff, and internal office teams to complete service calls and document findings and repairs in line with company expectations and NFPA standards. The role includes participation in on-call rotations and travel within an assigned territory. The expected hourly range is $30–$55, with salary commensurate with experience and an opportunity for a results-driven bonus based on personal output and effectiveness.

Requirements

• High school diploma or GED.
• Working knowledge of fire sprinkler systems, their components, and common service tools.
• Familiarity with NFPA codes and general fire protection standards.
• Ability to read and understand blueprints and system drawings.
• Strong communication and documentation skills for working with customers and internal teams.
• Ability to lift up to 50 pounds and work at heights of 30 feet or more.
• Valid driver’s license and willingness to travel within the assigned territory.
• Experience operating lifts and understanding of OSHA safety practices.
• Professional, team-oriented mindset and consistent focus on working safely and correctly.

Nice To Haves

• Technical or industry-related experience.
• Three or more years of experience inspecting, servicing, or repairing fire sprinkler systems.
• NICET certification in water-based systems inspection, testing, or layout.
• Experience with both routine inspections and more complex repair work.
• Ability to identify issues early, explain them clearly to customers, and follow through until they are fixed.

Responsibilities

• Service, test, inspect, and troubleshoot basic and complex fire sprinkler systems.
• Perform routine maintenance and repairs accurately and efficiently.
• Identify system issues, including failures and code compliance concerns, and recommend repairs or upgrades.
• Coordinate service calls with contractors, building maintenance staff, and internal office teams.
• Document findings, recommendations, and repairs in accordance with company expectations and NFPA standards.
• Participate in on-call rotations and respond to emergency service requests when needed.
• Follow safety procedures and represent Encore professionally at job sites.

Benefits

• Performance-based bonus opportunity.
• Paid tuition for fire protection-related schooling needed to obtain licensing.
• Company swag and attire at least twice a year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Fidelity 401(k) plan with a company match.
• Company-paid life insurance policy of $50,000.
• Access to web-based productivity tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED