Fire Sprinkler Service Manager
About The Position
At Johnson Controls, we help protect people, property, and operations through fire protection and life safety solutions. In this role, you will lead a service team that delivers reliable sprinkler service, inspections, testing, and responsive support. You will combine technical fire sprinkler knowledge with people leadership and commercial accountability to help ensure safe, compliant, and customer-focused delivery. Role Overview As Fire Sprinkler Service Manager, you will oversee day-to-day service operations, support your team in the field, and help maintain strong customer relationships. This is a hands-on leadership role where safety, quality, documentation, and timely response all matter. You will work closely with technicians, customers, and internal stakeholders to coordinate service activity, resolve defects, and keep work moving efficiently.
Requirements
- Experience leading fire sprinkler or fire protection service teams.
- Strong technical knowledge of fire sprinkler systems, including servicing, inspections, testing, defect rectification, and reactive fault response.
- Experience in the fire protection or life safety industry.
- Ability to communicate clearly with employees, customers, and authorities having jurisdiction.
- Proficiency with Microsoft Office Suite.
- Ability to obtain and retain required licenses or certifications under applicable national, state, or local codes.
- Understanding of safety, compliance, and customer service expectations in a field-service environment.
Nice To Haves
- NICET Level II Certification.
- Knowledge of OFC, ULC, or NZS 4541, where applicable.
- Experience with service scheduling, inspection reporting, or territory coordination.
- Experience supporting customer service goals alongside operational performance.
Responsibilities
- Supervise fire sprinkler servicing, inspections, testing, defect rectification, and reactive fault response.
- Coordinate daily service activities, schedules, and priorities to meet customer commitments.
- Support technicians with technical guidance, troubleshooting, and escalation management.
- Review deficiency reports, service records, and completed work to help ensure quality and timely follow-up.
- Maintain strong customer relationships and represent Johnson Controls in a professional, customer-focused manner.
- Support training, coaching, and performance discussions to help build a capable and accountable team.
- Ensure service delivery aligns with applicable fire codes, standards, building regulations, and customer expectations, including NZS 4541 where relevant.
Benefits
- competitive Bonus plan that will take into account individual, group, and corporate performance.
- competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
