Fire Sprinkler Service Manager

Lucas James Talent Partners•Littleton, MA

4d•$120,000 - $130,000•Onsite

About The Position

We are seeking an experienced Sprinkler Manager to lead and grow the fire protection division. This is a hands-on operational leadership role responsible for the full lifecycle of sprinkler work, from installation and service to inspection, testing, and maintenance across a diverse customer portfolio throughout New England. The ideal candidate is a licensed, field-experienced leader who can manage a team of technicians, drive customer satisfaction, maintain code compliance, and contribute to the continued growth of a thriving sprinkler business line.

Requirements

Massachusetts Journeyman or Master Sprinkler Fitter License in good standing
10+ years of experience in fire sprinkler installation, service, and inspection, with at least 3 years in a supervisory or management role
Strong working knowledge of NFPA 13, 14, 20, and 25, and experience coordinating with AHJs and fire marshals in Massachusetts and New England
Demonstrated ability to manage field crews, schedules, subcontractors, and project budgets simultaneously
Solid understanding of hydraulic calculations, system design fundamentals, and blueprint reading
Valid driver’s license with a clean driving record; ability to travel throughout the New England service area

Nice To Haves

NICET Level II or higher in Water-Based Systems Layout or Inspection and Testing of Water-Based Systems
OSHA 10 or OSHA 30 certification
Experience with both union and non-union workforces in a fire protection environment
Familiarity with service management platforms, scheduling software, or ERP systems used in field service operations
Experience with sprinkler design software (HydraCAD, AutoCAD, or similar)
Background in a PE-backed or growth-stage fire protection company

Responsibilities

Oversee day-to-day operations of the sprinkler division, including installation, inspection, testing, service, and repair of water-based fire protection systems
Schedule, dispatch, and coordinate field technicians and sprinkler fitters to ensure efficient execution of all work orders and projects
Conduct site visits, field checks, and quality assurance reviews to verify workmanship and code compliance
Manage labor allocation, subcontractors, and material procurement to meet project timelines and budgets
Respond to emergency service requests and oversee timely resolution of system deficiencies
Ensure all work is performed in accordance with NFPA 13, 14, 20, 25, Massachusetts state fire codes, and applicable AHJ requirements
Review project drawings, hydraulic calculations, and specifications for accuracy and code compliance
Serve as the technical authority for the sprinkler division, troubleshooting complex system issues and providing guidance to field staff
Coordinate AHJ inspections, permit submissions, and system acceptance testing
Stay current with changes to NFPA standards, state codes, and manufacturer requirements
Train, mentor, and manage a team of licensed fire sprinkler service technicians
Conduct performance reviews and support career development, including NICET certification pursuit
Foster a strong safety culture and ensure compliance with OSHA standards and company safety policies on all job sites
Partner with HR on workforce planning, onboarding, and employee relations within the division
Serve as a primary point of contact for customers, general contractors, property managers, and engineers throughout the life of each project
Build and maintain strong client relationships that support recurring service agreements, inspections, and additional project work
Collaborate with sales and estimating teams to support proposals, scope reviews, and bid development
Monitor division revenue, gross margin, and profitability, reporting results to operations leadership