Fire Service Renewals Sales Representative

Johnson Controls • Johnson City, TN

4d • $54,000 - $82,800 • Onsite

About The Position

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places, and the planet. Join a team that values collaboration, development, and meaningful work that helps customers get more from the services they rely on. In this role, you will help protect and grow service agreement revenue by building strong customer relationships, improving renewal retention, and delivering a high-quality experience across your assigned territory.

Requirements

• High School Diploma.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Nice To Haves

• BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Excellent communication skills and the ability to quickly qualify opportunities.
• A high degree of self-discipline and a success-driven mindset.
• An independent, creative approach to selling intangible services.

Responsibilities

• Maintain and grow sales within an assigned customer base and territory.
• Develop and execute strategies that improve retention of preventative maintenance contracts, revenue per customer, and customer satisfaction.
• Manage retention activities within an assigned service agreement customer base of approximately $3M-$3.5M.
• Serve as the primary point of contact for the assigned customer base and build lasting relationships with customers.
• Develop strong account knowledge, including key decision makers, equipment, service contract details, and account history.
• Partner with district operations to support and improve service delivery.
• Identify customer needs and translate them into effective sales strategies.
• Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.
• Work within Johnson Controls policies, procedures, products, programs, and services to ensure a consistent customer experience.
• Own outcomes with accountability, safety, and integrity by following through on commitments and managing your territory with discipline.
• Stay close to the customer and the work by developing a detailed understanding of each account and using that knowledge to remove obstacles quickly.
• Improve every day by using candid feedback, reviewing results, and refining your approach based on weekly and monthly performance metrics.
• Win as one team by collaborating with district operations and corporate partners to strengthen service delivery and customer satisfaction.
• Use Microsoft Office, Salesforce, Ace, and Report to Web to manage account information, track activity, and support accurate reporting.

Benefits

• Competitive salary
• 15 days of vacation first year
• Paid holidays
• Paid sicktime
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Competitive Sales Incentive Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED