Fire Sales Account Manager, National Accounts

Johnson Controls • Glendale, AZ

3d • Hybrid

About The Position

Advance your career with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away! We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including: Competitive salary Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one An encouraging and collaborative team environment that values diverse perspectives and fosters innovation On-the-job and cross-training opportunities A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees JCI Employee discount programs (The Loop by Perk Spot) Check us Out: A Day in the Life of the Building of the Future Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

Requirements

• 2-5 years of national or strategic account management experience, ideally within Fire & Life Safety or building technologies
• Strong capability in interpreting KPIs and performance dashboards
• Familiarity with NFPA, AHJ, and related regulatory frameworks
• Ability to travel nationally up to ~40–50%
• Customer-centric leadership with strong relationship-building skills
• Strategic thinking with a focus on long-term growth and operational excellence
• Strong communication and influencing ability across all organizational levels
• Data-driven decision-making and proactive problem-solving
• Deep understanding of Fire & Life Safety industry standards and compliance
• High integrity, accountability, and commitment to continuous improvement

Nice To Haves

• Bachelor’s degree in Business, Engineering, or related field

Responsibilities

• Drives growth, retention, and service excellence across a portfolio of national Fire & Life Safety customers.
• Aligns Johnson Controls’ operational capabilities with customer expectations, ensuring compliance, innovation, and long-term strategic partnership.
• Own national customer relationships, develop annual account strategies, and align internal resources across Service, Operations, Finance, Legal, and field teams.
• Identify upsell and cross-sell opportunities, drive renewal strategies, and position JCI solutions using customer insights and market trends.
• Monitor KPIs, proactively address service or compliance risks, ensure regulatory alignment (NFPA, AHJ), and drive continuous improvement.
• Lead quarterly business reviews (internal and customer-facing), communicate insights to leadership, and ensure transparent, cohesive execution across all supporting teams.

Benefits

• Competitive salary
• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year
• 401K
• Medical
• Dental
• Vision care
• On-the-job and cross-training opportunities
• JCI Employee discount programs (The Loop by Perk Spot)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level