Fire Project Coordinator

Johnson Controls•Tukwila, WA

About The Position

Johnson Controls is hiring a Fire Project Coordinator to support the local market’s cash collection efforts. Reporting to the Fire Install Manager, the role focuses on following up on outstanding invoices, coordinating invoice dispute resolution, and submitting billing through customer portals. The coordinator works with customers, Project Managers, Sales, and Billing and Collections teams to resolve payment barriers, ensure billing documentation is complete and accurate, and support timely collection of outstanding balances. The position also serves as the local Install department’s Dispute Champion, coordinating the investigation, resolution, and escalation of accounts receivable disputes. It supports billing coordination and local department operations, including providing collection updates at weekly Work in Progress meetings.

Requirements

Proficiency in Microsoft Windows, Word, Excel, and PowerPoint.
Valid driver’s license with a good driving record.
High school diploma or equivalent.
Ability to prioritize and multitask while strictly adhering to deadlines.
Excellent verbal and written communication skills.
Highly organized, detail-oriented, and self-motivated.
Ability to pass a pre-employment background check and drug screen.
Positive attitude, punctuality, and accountability.
Customer service experience.

Nice To Haves

Associate’s degree.
3–5 years of relevant experience.
Experience in a high-volume, customer-service-oriented environment.
Electrical or construction industry experience.

Responsibilities

Review outstanding receivables with the Fire Install Manager and Collections team, prioritizing past-due invoices and collection follow-up.
Contact customers about unpaid invoices, confirm payment status and expected payment dates, and document collection activity and commitments.
Identify payment barriers and coordinate resolution of missing documentation, billing discrepancies, and invoice approval issues with customers and internal teams.
Prepare and submit invoices, payment applications, and supporting documents through customer billing portals by established deadlines.
Track portal submissions through acceptance and approval, address rejected or incomplete submissions, and follow up on items delaying payment.
Confirm customer billing requirements, submission schedules, purchase order references, and billing contacts to help prevent invoice rejections and payment delays.
Maintain accurate records of outstanding invoices, dispute status, portal submissions, payment commitments, and next steps.
Follow up on missed payment commitments and escalate unresolved collection issues to the Fire Install Manager and appropriate internal teams.
Assist Project Managers with special billing forms, invoice corrections, and credit requests needed to resolve disputes, following established approval processes.
Partner with Billing and Collections teams to answer customer invoicing questions and support timely, accurate billing and payment follow-up.
Coordinate the investigation, resolution, and escalation of accounts receivable disputes as the local Install department’s Dispute Champion.
Coordinate delivery of close-out documentation and other customer-required records that support final payment and release of outstanding balances.
Attend weekly Work in Progress (WIP) meetings and provide updates on collection priorities, invoice disputes, and billing issues affecting cash collection.
Provide the Fire Install Manager with regular updates on outstanding balances, expected payments, unresolved disputes, and actions needed to advance collections.
Perform other duties as assigned to support local cash collection, billing coordination, and department operations.