Fire Detection Service Technician

Johnson Controls•Arlington Heights, IL

1d•$21 - $29

About The Position

Johnson Controls is hiring a Fire Detection Service Technician to maintain and grow a customer service route for fire protection products and systems. The technician will inspect, service, repair, and install at least two suppression product lines, which may include emergency lights, fire extinguishers, pre-engineered systems, and industrial systems. Work must follow safety requirements and manufacturer specifications. The role provides customer service and practical solutions to address building inefficiencies and service needs. The technician will advise customers on code compliance and product or service options, identify deficiencies, and provide quotes and on-site repairs. Responsibilities also include expanding service offerings with existing customers, gaining new route accounts, and meeting or exceeding quotas established by the direct supervisor.

Requirements

Completion of a high school diploma or equivalent.
Mechanical or electronic experience.
Valid motor vehicle license.
Demonstrated mechanical aptitude and basic computer knowledge.
Ability to transport equipment and tools weighing up to 40 pounds.
Ability to work in restricted areas and maneuver ladders.
Ability to demonstrate a high level of customer service.
Effective communication skills with internal and external customers.

Nice To Haves

Previous experience in the fire protection industry.
Knowledge of NFPA standards and dangerous goods.

Responsibilities

Maintain and grow a route of existing fire extinguisher, kitchen hood, emergency-light, and pre-engineered or potentially engineered gas-system customers.
Inspect, service, repair, and install two or more suppression product lines according to safety requirements and manufacturer specifications.
Provide customers with service solutions and address building inefficiencies and service-related needs.
Make recommendations based on manufacturer specifications and state and local codes.
Identify deficiencies and quote, sell, and perform repairs on site.
Upsell existing customers on products and services to help meet current fire-code requirements.
Acquire new route accounts based on applicable compliance criteria and call on potential customers to offer suppression products and services.
Provide recommendations, solutions, and quotes, including opportunities to improve facility efficiency.
Meet or exceed quotas set by the direct supervisor.