Fire Detection Service Technician

Johnson Controls•Maumee, OH

2d•$23 - $32•Onsite

About The Position

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles, and system testing. It also involves the programming of fire alarm, security, and access control system panels. The role requires organizing and effectively utilizing technical resources, information, material, and support to assure efficient execution of all assigned tasks. Candidates must possess excellent written/verbal communication and outstanding customer service skills. Experience with CCTV and IT and IP networks is a plus. Completing and submitting all required task-related, activity, productivity, and other documentation in a timely manner is essential. On-call and after-hours work is required on occasion based on customer need. The technician will provide recommendations and solutions to ensure facility efficiency, including upselling opportunities and providing quotes to support these recommendations.

Requirements

3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
Must be able to interpret blueprints, diagrams and specifications.
A good working knowledge of computers is necessary.
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Ability to work flexible hours including weekends to meet customer requirements.
Overnight travel may be required.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Possess a valid driver’s license and driving record that meets company requirements.
State of Ohio Fire Alarm License.

Nice To Haves

Technical training preferred
NICET II preferred
Experience CCTV and IT and IP networks a plus.

Responsibilities

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representative and ascertain equipment/systems problems.
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittments, specifications software/systems, programs, schematics and operational product manuals.
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
Obtain customer signature upon completed service call assignment.
Participate in a scheduled On-call rotation.
Help to train or mentor others on the service team.
Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
Act as a trusted advisor to our customers, providing solutions and outcomes at the time of service.
Perform other duties as assigned.