Fire Alarm Technician

Encore Fire Protection•West Wareham, MA

7d•Onsite

About The Position

Encore Fire Protection is hiring a field-based Fire Alarm Service Technician to inspect, test, program, service, and troubleshoot fire alarm systems. The technician travels between customer sites, works with customers, contractors, and internal teams, and helps ensure life safety systems remain compliant, reliable, and ready to perform. The role includes scheduled service, system testing, troubleshooting, routine maintenance, corrective repairs, and emergency calls. Salary is commensurate with experience, with an opportunity for a results-driven bonus; the expected hourly range is $30–$50.

Requirements

High school diploma or GED.
Valid electrical license in accordance with state-specific requirements.
Valid driver’s license and willingness to travel within the assigned territory.
Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
Strong troubleshooting and problem-solving skills, with the ability to work through issues methodically.
Strong communication skills for interacting with customers, contractors, and internal teams.
Ability to work independently, manage multiple service assignments, and prioritize work.
Professional, team-oriented mindset and commitment to customer service excellence.

Nice To Haves

Technical or industry-related experience.
Three or more years of experience inspecting, servicing, or repairing fire alarm systems.
NICET certification in water-based systems for inspection, testing, or layout.
Experience supporting both service and small project work.
Experience mentoring or supporting apprentices or less experienced technicians in the field.
Experience across multiple manufacturers and adaptability to different panels and devices.
Strong documentation habits and proactive customer communication.
Hands-on experience with fire alarm systems from manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.

Responsibilities

Service, program, test, inspect, and troubleshoot basic and complex fire alarm systems.
Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
Identify code deficiencies and provide clear, professional recommendations for system improvements.
Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
Collaborate with contractors, building personnel, and internal teams to deliver service efficiently and on time.
Accurately document service activities, findings, work performed, and parts used.
Communicate service status, next steps, and concerns to customers, supervisors, and office staff.
Maintain safety, quality, and customer satisfaction on every job site.