Fire Alarm Service Technician

The Hiller Companies, Inc. • Lafayette, LA

22d

About The Position

The Fire Alarm Service Technician inspects, tests, maintains, and repairs fire alarm systems in accordance with industry standards and regulations. The role helps safeguard lives and property by conducting thorough inspections, performing required maintenance, and advising customers. Technicians respond to service and emergency requests, document work using the ServiceTrade operations platform, and coordinate with Deficiency Sellers and Service Coordinators to support timely estimates, efficient scheduling, and customer satisfaction. The position involves work at client sites in commercial, industrial, and outdoor environments, with required travel as needed.

Requirements

• High school diploma or equivalent.
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed.
• Prior experience installing, maintaining, and repairing fire alarm systems in commercial and industrial settings.
• Solid understanding of fire alarm codes, standards, and regulations, including NFPA 72 and relevant building and fire codes.
• Ability to read and interpret blueprints, schematics, and technical manuals for fire alarm equipment.
• Strong troubleshooting skills and ability to efficiently diagnose and resolve complex technical issues.
• Excellent communication and customer service skills, including professional interaction with clients and team members.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Ability to lift and carry up to 50 pounds and perform physical tasks including standing, walking, reaching, stooping, kneeling, crouching, and crawling.
• Ability to work at heights and in confined spaces as needed, using fall protection equipment and other safety devices.
• Ability to use hand, power, and specialty tools.

Nice To Haves

• Technical or vocational training in fire alarm systems or a related field.
• NICET Certifications.
• State-specific Fire Alarm licensing, or ability to acquire it.

Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes, and annunciators.
• Prepare detailed reports documenting inspection findings, test results, deficiencies, and non-compliance issues in accordance with NFPA codes and standards.
• Troubleshoot system malfunctions and repair wiring, circuitry, devices, and software as needed.
• Respond to service calls and emergency requests, diagnose problems, and restore system functionality.
• Perform preventive maintenance, including cleaning, calibration, and battery replacement.
• Accurately document service activities, including inspection reports, work orders, parts usage, and customer notes, using ServiceTrade.
• Work with Deficiency Sellers by providing inspection reports, material needs, and job-related notes to support timely repair estimates.
• Communicate professionally with clients to schedule work, discuss findings, address questions or concerns, and recommend system upgrades or improvements.
• Coordinate with Service Coordinators to optimize work orders, material requisitions, and job scheduling.
• Maintain a clean and organized work environment and follow safety guidelines, protocols, and procedures.

Benefits

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
• Comprehensive benefits package including health, dental, and vision insurance; retirement plans; company-paid and voluntary life insurance; company-paid short-term disability; voluntary long-term disability; critical illness and accident insurance; and paid time off.
• Company-provided training, tools, and equipment.
• $150 annual boot allowance for employees required to wear safety boots.
• Career advancement potential within a growing company.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED