Fire Alarm Service Technician

The Hiller Companies, Inc. • Huntsville, AL

5d

About The Position

The Fire Alarm Service Technician inspects, tests, maintains, and repairs fire alarm systems in accordance with industry standards and regulations. The role helps safeguard lives and property through detailed inspections, required maintenance, troubleshooting, and customer guidance. Work takes place at client sites in commercial and industrial settings and may include outdoor environments.

Requirements

• High school diploma or equivalent.
• Three to five years of fire alarm technician experience is preferred.
• Prior experience installing, maintaining, and repairing fire alarm systems in commercial and industrial settings.
• Solid understanding of fire alarm codes, standards, and regulations, including NFPA 72 and relevant building and fire codes.
• Proficiency in reading and interpreting blueprints, schematics, and technical manuals for fire alarm equipment.
• Strong troubleshooting skills and ability to diagnose and resolve complex technical issues efficiently.
• Excellent communication and customer service skills when interacting with clients and team members.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Valid driver's license with a clean driving record and willingness to travel to client sites as needed.
• Ability to lift and carry up to 50 pounds and perform the physical activities described for the job, including standing, walking, bending, and kneeling for extended periods, working at heights or in confined spaces as needed, and using hand and power tools.

Nice To Haves

• Technical or vocational training in fire alarm systems or a related field.
• NICET certifications.
• State-specific fire alarm licensing, or the ability to acquire it.

Responsibilities

• Conduct routine inspections and test fire alarm components, including control panels, detectors, horns, strobes, and annunciators.
• Prepare detailed inspection reports documenting findings, test results, deficiencies, and non-compliance issues in accordance with NFPA codes and standards.
• Troubleshoot system malfunctions and repair wiring, circuitry, devices, and software as needed.
• Respond to service calls and emergency requests, diagnose problems, and restore system functionality.
• Perform preventive maintenance, including cleaning, calibration, and battery replacement.
• Accurately document service activities, inspection reports, work orders, parts usage, and customer notes in the ServiceTrade operations platform.
• Coordinate with Deficiency Sellers by providing inspection reports, material needs, and job-related notes to support timely repair estimates and customer satisfaction.
• Interact professionally with clients to schedule work, discuss inspection findings, answer questions, and recommend system upgrades or improvements.
• Coordinate with Service Coordinators to optimize work orders, material requisitions, and job scheduling.
• Maintain a clean and organized work environment and follow safety guidelines, protocols, and procedures.

Benefits

• Competitive compensation package with pay advancement opportunities for industry certifications and continuing education.
• Comprehensive benefits package including health, dental, and vision insurance; retirement plans; company-paid and voluntary life insurance; company-paid short-term disability; voluntary long-term disability; critical illness and accident insurance; and paid time off.
• Company-provided training, tools, and equipment.
• $150 annual boot allowance for employees required to wear safety boots.
• Career advancement potential within a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED