Fire Alarm Service Technician

Hiller Companies•Huntsville, AL

About The Position

The Fire Alarm Service Technician inspects, tests, maintains, and repairs fire alarm systems in accordance with industry standards and regulations. The role helps safeguard lives and property through thorough inspections, required maintenance, troubleshooting, repairs, and expert advice to customers. Technicians work at client sites in commercial and industrial facilities and may also work outdoors. The role involves responding to service calls and emergency requests, documenting work in the ServiceTrade operations platform, and coordinating with Deficiency Sellers and Service Coordinators to support estimates, materials, scheduling, and customer satisfaction.

Requirements

High school diploma or equivalent.
Three to five years of fire alarm technician experience preferred.
Valid driver's license with a clean driving record and willingness to travel to client sites as needed.
Prior experience installing, maintaining, and repairing fire alarm systems in commercial and industrial settings.
Solid understanding of fire alarm codes, standards, and regulations, including NFPA 72 and relevant building and fire codes.
Ability to read and interpret blueprints, schematics, and technical manuals for fire alarm equipment.
Strong troubleshooting skills and ability to diagnose and resolve complex technical issues efficiently.
Excellent communication and customer service skills, including professional interactions with clients and team members.
Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
Ability to lift and carry up to 50 pounds and perform the physical activities described in the posting, including standing, walking, bending, kneeling, and working at heights or in confined spaces as needed.
Ability to use hand, power, and specialty tools.

Nice To Haves

Technical or vocational training in fire alarm systems or a related field.
NICET certifications.
State-specific Fire Alarm licensing, or ability to acquire it.

Responsibilities

Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes, and annunciators.
Prepare detailed reports documenting inspection findings, test results, deficiencies, and non-compliance issues in accordance with NFPA codes and standards.
Troubleshoot system malfunctions and repair wiring, circuitry, devices, and software as needed.
Respond promptly to service calls and emergency requests, diagnose problems, and restore system functionality.
Perform preventive maintenance, including cleaning, calibration, and battery replacement.
Accurately document service activities, including inspection reports, work orders, parts usage, and customer notes, using the ServiceTrade operations platform.
Work with Deficiency Sellers to provide inspection reports, material needs, and job notes to support timely repair estimates and customer satisfaction.
Interact professionally with clients to schedule work, discuss inspection findings, address questions and concerns, and recommend system upgrades or improvements.
Coordinate with Service Coordinators to optimize work orders, material requisitions, and job scheduling.
Maintain a clean and organized work environment and follow safety guidelines, protocols, and procedures.

Benefits

Competitive compensation package with pay advancement opportunities for industry certifications and continuing education.
Health, dental, and vision insurance.
Retirement plans.
Company-paid and voluntary life insurance.
Company-paid short-term disability and voluntary long-term disability.
Critical illness and accident insurance.
Paid time off.
Company-provided training, tools, and equipment.
Annual $150 boot allowance for employees required to wear safety boots.
Career advancement potential within a growing company.