Fire Alarm Service Technician

Wachter, Inc. • Des Moines, IA

1d • Onsite

About The Position

Wachter is seeking a self-motivated and reliable Fire Alarm/Intrusion/Access Control Service Technician for service and special installation projects at various retail locations across the United States. The role requires individuals who can work independently, find solutions, and complete jobs effectively. Wachter offers long-term employment with competitive pay and exceptional benefits, valuing relationships and investing in its employees.

Requirements

• Must hold Iowa Alarm System license with Fire Alarm Installation Endorsement
• Field installation experience in security environments: Fire Alarm /Intrusion / Access Control
• Current/valid state required Physical Security license and/or Life Safety license in the applicable technology.
• Knowledgeable about NFPA standards, including NFPA 70 and 72
• Work schedule mainly during the day 8 am to 5 pm, with some night shifts.
• Available and willing to work at heights of 20’-60’ on lifts.
• Experience reading blueprints and site maps.
• Excellent customer relationship and communication skills; verbal and written.
• Has basic PPE, and reliable transportation during the training period prior to issuing a company vehicle
• Computer/laptop/smartphone proficiency.
• Highly proficient with the use of email, spreadsheets, and the ability to learn internal systems.
• Valid driver’s license with a clean driving record; no DUI or DWI in the last three years.
• Willingness to travel moderately (up to 20–30%) and work flexible shifts, including overnights
• Must have reliable personal transportation for use during the initial training period; must be willing to attend a mandatory one-week, in-person technician orientation in Lowell, Arkansas upon hire; orientation is scheduled shortly after hire based on the next available session, and a company vehicle will be provided upon completion of orientation

Nice To Haves

• NICET certification
• Experience with multiple Intrusion/Access system manufacturers is a plus.
• Assist with pre-installation opportunities by designing and planning technical solutions.
• Perform new installs and provide technical escalation support both on-site at customer locations as well as remotely via the phone and specialized tools.
• Basic understanding of Microsoft Office Products (Word, Excel, PowerPoint) is a plus.

Responsibilities

• Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control / Intrusion Alarm / LAN/WAN infrastructure, and wireless LAN.
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work.
• Complete all wiring, connections/terminations, and equipment installations ensuring that Access Control and Intrusion systems are complete with total customer satisfaction and contractual requirements.
• Install, repair, or upgrade fire alarm systems and program control panels for fire alarm systems with the guidance of building plans and electrical layouts.
• Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics.
• Complete all wiring, connections, and equipment installations ensuring that fire alarm systems are in compliance with electrical and fire codes.
• Tests to ensure all newly installed fire alarm systems and component devices are operational.
• Adhere to all required project safety requirements as set forth by Wachter, our customers, or OSHA.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Ensure all work complies with current codes and regulations.
• Assist and collaborate with the Installation Team Lead or Project Manager regarding on-site work schedules and timely delivery of equipment.
• Conduct tests to ensure all newly installed systems and component devices are operational.
• Troubleshoot new system installations to ensure the proper functioning and to ensure the system meets local, county, state, or federal codes and legal and/or insurance requirements.

Benefits

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401K and IRA Retirement Savings
• Per-Diem paid when overnight travel is required
• Drive time and mileage paid for use of a personal vehicle when travel is required
• Company vehicle provided after orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees